Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Whitni Hurd

Meridian,ID

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Catering Manager

Roosters
01.2022 - 03.2024
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Secured new clients and accounts by analyzing and catering products to specific needs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Housekeeper

Orson Cleaning
08.2019 - 10.2023
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Adhered to professional house cleaning checklist.

Bartender Trainer

Lakeview Golf Resort
06.2021 - 01.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Served high customer volumes during special events, nights, and weekends.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.

Project Manager

Iron Eagle Property Management
12.2018 - 03.2022
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Planned, designed, and scheduled phases for large projects.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Prepared and submitted project invoices for review and approval.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Maintained open communication by presenting regular updates on project status to customers.

Education

No Degree - Cosmetology

Paul Mitchell The School -
Boise, ID
01.2028

No Degree - Nursing Science

College of Western Idaho
Nampa, ID
2010

Skills

  • Staff Supervision
  • Menu development
  • Event planning proficiency
  • Vendor negotiation
  • Portion Control
  • Order documentation
  • Inventory Management
  • Food presentation
  • ServSafe Manager
  • Food Safety
  • Revenue Growth
  • Staff Leadership
  • Sanitation Standards
  • Customer Service
  • Service-oriented mindset
  • Responsible Alcohol Service
  • New Hire Training
  • Professional Appearance
  • Aloha POS
  • Clear and effective communication

Certification

  • TIPS Certified
  • SERVSAFE

Timeline

Catering Manager

Roosters
01.2022 - 03.2024

Bartender Trainer

Lakeview Golf Resort
06.2021 - 01.2023

Housekeeper

Orson Cleaning
08.2019 - 10.2023

Project Manager

Iron Eagle Property Management
12.2018 - 03.2022

No Degree - Cosmetology

Paul Mitchell The School -

No Degree - Nursing Science

College of Western Idaho

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Whitni Hurd