Attentive individual with a passion to assist clients during the most difficult times. Self-motivated, professional, and sympathetic to the needs and wants of others. Tailoring each encounter to accommodate the situation at hand, ensuring the best outcome possible. As this is necessary in providing exceptional customer service, an individual pursuing a career in nursing, should possess the same qualities.
Analyzed applications and credit reports for clients interested in a personal loan. Advised parties on financial planning to ensure their ability to repay. Clearing fraud alerts and determining reasons for derogatory marks of past and present debts. Assisted customers throughout the closing process. Collecting delinquent accounts and gathering information to ensure clients understand the importance of on-time payments.
Communicating sales strategies, initiating, and closing sales. Retrieving inbound and performing outbound calls to drive revenue and collect past due accounts. Occasional delivery and scheduled pick-up of merchandise, dependent on one's ability to pay. Responsible for deescalating customer complaints, ensuring that each client is provided with exceptional customer service.