Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Whitni Portwood

San Antonio,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful any kind of setting. Warm and friendly individual helps customers in any situation. Experience as Front Desk Agent in busy and successful setting. Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education. Willing and eager to learn and master new skills, also a fast learner as well. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

12
12
years of professional experience

Work History

Cashier, Crew Member

Raising Cane's Restaurants
01.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked, tagged and displayed merchandise as required.
  • Worked well with teammates and accepted coaching from management team.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Answered questions about store policies and addressed customer concerns

Shift Leader

Frontier Burger
05.2017 - 12.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Observed packing operations to verify conformance to specifications.
  • Collected, arranged, and input information into database system.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Distributed necessary tasks and duties during each shift.
  • Supervised team members and oversaw effective and efficient completion of job duties.

Kitchen Expeditor

Luby's Cafeteria
11.2011 - 05.2017
  • Trained new expeditors and food runners according to company policies and standards.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted customers with carry-out service.
  • Greeted customers and provided menus upon arrival to dining room.
  • Processed payments for orders and provided customers with change.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Played key role in bolstering high-end dining experience by optimizing resources allocation.
  • Maintained composure and work quality while under stress.
  • Cleaned and maintained work areas, equipment and utensils.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.

Education

Associate of Arts - Kinesology

South Plains College
Levelland, TX

Associate of Arts - Kinesiology

St. Phillips College
San Antonio, TX

High School Diploma -

Highlands High School
San Antonio, TX
05.2006

Some College (No Degree) - Cosmetology

Ogle School Hair Skin Nails
San Antonio, TX

Skills

  • Menu Development
  • Daily Logs
  • Providing Feedback
  • Merchandise Packaging
  • Workplace Safety
  • Guest Satisfaction
  • Reading Comprehension
  • Order Recording
  • Work Task Prioritization
  • Microsoft Office
  • Feedback Acceptance
  • Verbal and Written Communication
  • Critical Thinking
  • Phone Etiquette
  • Social Perception
  • Guest Inquiries
  • Order Management
  • Customer assistance

Accomplishments

Help coach AAU junior Olympic track and field team San Antonio Blazers who qualified and placed at the national meet in Virginia 2009.

Ran AAU track and field from ages 13-18yrs(7th grade to senior in highschool) for San antonio Heat and San antonio Blazers. National qualifier every year, placed 3rd in the 4x100m(lead off leg) relay at the nationals in Michigan.

Timeline

Cashier, Crew Member

Raising Cane's Restaurants
01.2022 - Current

Shift Leader

Frontier Burger
05.2017 - 12.2021

Kitchen Expeditor

Luby's Cafeteria
11.2011 - 05.2017

Associate of Arts - Kinesology

South Plains College

Associate of Arts - Kinesiology

St. Phillips College

High School Diploma -

Highlands High School

Some College (No Degree) - Cosmetology

Ogle School Hair Skin Nails

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Whitni Portwood