Whitnie Olsen
Lincoln
Summary
Accomplished at the City of Bismarck, adept in Microsoft Office and fostering vendor relations, I significantly enhanced operational efficiency and client satisfaction. Demonstrated expertise in managing sensitive information with discretion, alongside a positive attitude that cultivates strong internal and external relationships. Achievements include streamlining administrative processes and reducing data entry errors, showcasing a blend of technical proficiency and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Senior Administrative Assistant
City of Bismarck
11.2017 - Current
- Prepare agendas and minutes for several boards including the City Commission, Human Relations Committee, Animal Advisory Board, and Vision Fund Committee.
- Manage issuing of permits and licenses for the following: Alcohol, Door to Door, Gaming, Pawnbroker, and Taxicab.
- Manage information on the City's Website and provide website assistance to all departments.
- Kept files and records in content management systems such as Adobe, EXCEL, Word and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Coordinated office activities and public events.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
Office Assistant II
City of Bismarck
01.2016 - 11.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines
- Prepared agendas and minutes for the Special Assessment Commission.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Contributed to reduction in operational costs by researching best rates with office supply vendors.
- Processed purchase orders in a timely manner, ensuring invoices were paid without late fees.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Invoice Processor
Mid-States Distributing
07.2015 - 12.2015
- Sort bills to be entered by vendor
- Enter bills with correct vendor and member information
- Balance statements for Accounts Payables
- Apply member checks for Accounts Receivables
- Overseeing the Honda Co-Op reimbursement program
- Filing
- Scanning
- Upload member invoices for viewing
- Print member invoices to be processed
- Assist with additional tasks as help is needed
Inventory Supervisor
Dana Inernational
03.2015 - 07.2015
- Supervised moving from current warehouse to new location.
- Created new items in computer system.
- Added new inventory and verified existing merchandise.
- Assist wholesale customers with purchases.
- Open warehouse every morning for business.
- Fulfill store orders.
- Answer customer calls and direct appropriately.
Traffic Analyst / Auditor
Midwest Motor Express
10.2010 - 02.2015
- Distribute bills to be entered.
- Audit entered bills.
- Answer customer calls, including calls regarding account balances.
- Give freight quotes to customers.
- Train new employees.
- Answer billing questions.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH04-2024
High School Diploma -
Kelly Walsh High School
Casper, WY05-2005
Skills
- Proficient in Microsoft office
- Positive attitude
- File organization
- Organizing and categorizing
- Expert time management
- Verbal communication
- Prioritizing work
- Confidentiality and discretion
- Vendor relations management
- High-level multitasking
- Scheduling
- Meeting support
Timeline
Senior Administrative Assistant
City of Bismarck
11.2017 - Current
Office Assistant II
City of Bismarck
01.2016 - 11.2017
Invoice Processor
Mid-States Distributing
07.2015 - 12.2015
Inventory Supervisor
Dana Inernational
03.2015 - 07.2015
Traffic Analyst / Auditor
Midwest Motor Express
10.2010 - 02.2015
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Kelly Walsh High School
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