Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitt Angela

Sharpsburg,KY

Summary

Dynamic and customer-focused professional with a strong work ethic, experienced at The Citizens Bank. Proven expertise in cash handling and financial record keeping, enhancing customer satisfaction through exceptional service. Recognized for fostering loyalty and trust while efficiently managing high-volume transactions and maintaining compliance with banking regulations.

Overview

24
24
years of professional experience

Work History

Teller

The Citizens Bank
12.2024 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Monitored and reported suspicious activity in line with bank security policies.

Retail Keyholder

Dollar General
06.2021 - 05.2023
  • Stored security alarm codes and keys and made routine code changes.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Contributed ideas for marketing campaigns leading to increased foot traffic and revenue generation.
  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Maintained confidentiality and security of sales records and operational reports.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
  • Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
  • Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
  • Opened and closed store at proper times for reliable services.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
  • Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Rearranged racks and shelving based on seasonal planograms.
  • Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
  • Assisted store cashiers during peak sales times.
  • Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Bookkeeper/Receptionist

Guarantee Pest Control, Inc.
05.2001 - 06.2015
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
  • Enhanced operational efficiency by automating routine bookkeeping tasks.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.

Education

Diploma -

Bluegrass Baptist School
Lexington, KY
05.1998

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Approachable
  • Positive
  • Cash handling and management
  • Friendly
  • Cash handling expertise
  • Cash counting
  • Cash drawer balancing
  • Compliance, banking laws, and regulations
  • Banking
  • Financial record keeping
  • Listening and comprehension
  • Confidentiality and discretion
  • Cheerful
  • Reliable
  • Customer service
  • Attention to detail
  • Reliable and responsible
  • Honest and dependable
  • Customer Service-oriented
  • Team cooperation
  • Decision-making
  • Team leadership
  • Data entry

Timeline

Teller

The Citizens Bank
12.2024 - Current

Retail Keyholder

Dollar General
06.2021 - 05.2023

Bookkeeper/Receptionist

Guarantee Pest Control, Inc.
05.2001 - 06.2015

Diploma -

Bluegrass Baptist School

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Whitt Angela