Whittaker Richards

Fort Liberty, NC 2017-2019 | Joint Base Lewis-McCord, WA 2015-2017 | Fort Riley, KS 2010-2015

• Attained Aircraft Commander, Mission Coordinator status
• Engaged in operating and remotely piloting of the unmanned aerial systems (UAS). Performed pre-flight, in-flight, post-flight checks and procedures in both state side and deployed locales..
• Applied and assisted in the military intelligence collection process and acted as a liaison to supported units.
• Operated, conducted troubleshooting, and performed unit-level and higher maintenance on communication equipment, power sources, light and heavy wheeled vehicles.
• Trained in conflict resolution among subordinates, equals and superiors. Upheld code of conduct and maintained professionalism in stressful situations.
• Completed Basic Leader Course (BLC) program upon receipt of Specialist rank as part of leadership development.
• Worked long-term in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations to complete critical taskings.
• Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.

• Increased community standing and company involvement through hosting events and fundraising.
• Resolved customer complaints and issues, offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Frequently inspected production area to verify proper equipment operation.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Collaborated with upper management to improve customer service processes and support structures company-wide.