Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Whitten Gray

Cabot,AR

Summary

Highly driven and successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Long Term Substitute Teacher

Kelly Services
Cabot, AR
10.2024 - Current
  • Manage daily routines such as attendance, transitions, and student behavior.
  • Implemented safety procedures such as fire drills or lockdown drills as needed.
  • Assisted with the administration of standardized tests as needed.
  • Supported special education teachers by collaborating on IEP goals for identified students.

General Manager

Andover Place
Little Rock, Arkansas
05.2023 - Current
  • Oversaw comprehensive daily business functions encompassing budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high-quality standards of service delivery.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Ensured that all applicable laws, regulations and policies were followed by staff members.
  • Scheduled regular meetings with department heads to discuss staffing needs, budget concerns or other administrative issues.
  • Participated in community outreach initiatives aimed at promoting community services.
  • Managed financial resources through cost control measures and budget analysis.
  • Supervised maintenance of equipment used throughout the community including fire alarms systems, elevators and sprinkler systems.
  • Developed marketing strategies designed to increase occupancy rates.
  • Assisted in resolving customer complaints or grievances in a timely manner.
  • Analyzed data from surveys conducted among residents regarding satisfaction with services provided.
  • Developed training programs for staff on topics such as customer service, infection control, emergency preparedness and safety protocols.
  • Reviewed incident reports submitted by staff members regarding any accidents or injuries involving residents.

Assistant General Manager

Andover Place
Little Rock, Arkansas
02.2022 - 05.2023
  • Oversaw employee supervision, client satisfaction, contract management and daily work.
  • Managed budgeting activities related to operations including forecasting expenses, tracking spending, and preparing reports.
  • Organized training sessions for staff members on various aspects of operations management.
  • Reviewed employee performance regularly providing feedback to help them reach full potential.
  • Developed effective communication strategies between departments.
  • Monitored daily operations, ensuring efficiency, accuracy, and compliance with policies and procedures.
  • Trained new hires on company policies and procedures.
  • Answered phones promptly, and directed calls appropriately.
  • Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
  • Facilitated the onboarding process by providing new hire orientation sessions.
  • Ensured compliance with applicable laws related to recruitment practices.
  • Organized pre-employment assessments such as aptitude tests or background checks when necessary.
  • Helped with employee transfers and referrals.
  • Organized filing systems for easy retrieval of documents.
  • Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
  • Performed human resources functions by conducting new hire orientation and administering benefits.
  • Coordinated scheduling and logistics for meetings, appointments, and special events.

Resident Experienced Coordinator

Monarch Estates Retirement Living
Auburn, Alabama
05.2021 - 01.2022
  • Managed residents' well-being and satisfaction.
  • Planned special events for holidays, birthdays, and other occasions.
  • Evaluated innovative activities reflecting residents' interests.
  • Monitored budget allocations related to programming expenses.
  • Collaborated with healthcare professionals when designing programs that addressed specific medical concerns.
  • Assessed resident preferences for leisure activities.
  • Maintained adherence to safety protocols throughout all operations.
  • Recorded interactions with potential clients, their families, and advisors.
  • Remained alert to conditions interfering with the safety and well-being of residents involved in activities.
  • Used one-on-one meetings and small groups to engage residents in facility life.
  • Organized musical acts, films and various entertainment activities.

Receptionist Manager

Monarch Estates Retirement Living
Auburn, Alabama
11.2019 - 12.2020
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Facilitated smooth communication between staff and senior management through diligent message delivery.
  • Organized files and spreadsheets to simplify staff access or retrieval.

Education

Associate of Business Administration -

Arkansas State University Beebe
Little Rock, AR
12-2025

Skills

  • UKG Workforce Central
  • Mobile Census Forecaster
  • ICIMS
  • Revenue Management System
  • SafeRent Solutions
  • Sterling Background Check
  • People Soft Financials
  • Human Capital Management (HCM)

Certification

Notary Public for the State of Arkansas, 06/2021

References

  • Mandy Houck, Social Security Claims Specialist, Social Security 501-425-8972
  • Melody Jones, Community Team Lead, Andover Place Senior Living, 501-838-2847
  • Jane Barner, General Manager (former), Andover Place, 307-287-2797

Timeline

Long Term Substitute Teacher

Kelly Services
10.2024 - Current

General Manager

Andover Place
05.2023 - Current

Assistant General Manager

Andover Place
02.2022 - 05.2023

Resident Experienced Coordinator

Monarch Estates Retirement Living
05.2021 - 01.2022

Receptionist Manager

Monarch Estates Retirement Living
11.2019 - 12.2020

Associate of Business Administration -

Arkansas State University Beebe

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Whitten Gray