Whittlee Lucas
Nashville,TN
Summary
Dedicated worker with more than 10 years in food, retail, and customer service. Possesses a commitment and enthusiasm to keeping the customers happy and coming back.
Overview
13
13
years of professional experience
Work History
Hourly Manager
Condado Taco
04.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored Managers In Training (MIT) for career advancement, fostering a pipeline of future leaders within the company.
Bartender
Icon
07.2021 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Making crafted cocktails
Server
Gondola's
11.2017 - 09.2019
- Delivered exceptional, friendly and fast service
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
- Answered questions about menu selections and made recommendations when requested
- Cleaned table settings, silverware, windowsills, carpets, counters, floors, and service refrigerators
- Performed additional tasks to keep the dining room running smoothly
Sales Associate
Cricket Wireless
02.2017 - 10.2017
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Operated a cash register to process cash, check and credit card transactions
- Guided customers in choosing items which reflected personal style and taste
- Met with customers to understand needs, recommend products and offer services
- Solicited referrals from satisfied clients
Assistant Store Manager
Taco Bell
01.2012 - 02.2017
- Processed shipments and maintained organized stock shelves
- Educated customers on product and service offerings
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans
- Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results
- Achieved sales, budget and other targeted goals
Skills
- Strong communication skills
- Positive outlook
- Excellent multi-tasker
- Team leadership
- Reliable and dependable
- Organized
- Cheerful and energetic
- Results oriented
Timeline
Hourly Manager
Condado Taco
04.2023 - Current
Bartender
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07.2021 - 03.2023
Server
Gondola's
11.2017 - 09.2019
Sales Associate
Cricket Wireless
02.2017 - 10.2017
Assistant Store Manager
Taco Bell
01.2012 - 02.2017
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