Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Whittley Anderson

Whittley Anderson

Saint Charles,MO

Summary

Dynamic Release of Information Specialist with extensive experience at Verisma/St. Luke's Hospital, adept at ensuring HIPAA compliance and resolving data discrepancies. Proven ability to train staff effectively and enhance customer satisfaction through exceptional problem-solving skills. Proficient in electronic health records, driving efficiency in medical records processing. My goal is to always create a memorable experience for the patient, client, or customer, and to treat them as family.

Overview

13
13
years of professional experience

Work History

Release of Information Specialist

Verisma/St. Luke's Hospital
Chesterfield, MO
05.2024 - Current
  • Processed requests for medical records from patients and authorized parties.
  • Ensured compliance with HIPAA regulations during information release.
  • Assisted in training staff on proper release of information protocols.
  • Utilized electronic health record systems to access patient data efficiently.

Release of Information Specialist

Vital Records Control Inc.
Ann Arbor, Michigan
10.2022 - 05.2024
  • Processed requests for medical records from patients and authorized parties.
  • Ensured compliance with HIPAA regulations during information release.
  • Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
  • Investigated discrepancies between requestor-provided authorization forms and actual patient record contents.
  • Resolved issues relating to incomplete or inaccurate authorizations.

Customer Care Representative

Lumeris
Maryland Heights, Missouri
04.2019 - 09.2022
  • Assisted clients in understanding health insurance plans and coverage options.
  • Processed claims and ensured timely resolution of client inquiries.
  • Educated customers on policy benefits and requirements during enrollment.
  • Coordinated with healthcare providers to verify patient eligibility and benefits.
  • Developed strategies to increase customer satisfaction ratings through improved service delivery processes.
  • Identified areas where improvements could be made in terms of customer service delivery.

Front Desk Supervisor

Embassy Suites
St. Charles, MO
09.2015 - 01.2018
  • Supervised front desk operations and coordinated staff schedules for optimal service.
  • Managed guest check-ins and check-outs, ensuring smooth processes and satisfaction.
  • Trained new front desk employees on procedures and customer service standards.
  • Implemented procedures to enhance efficiency and streamline front desk operations.

Night Audit Supervisor

River City Casino
St Louis, Missouri
10.2012 - 03.2015
  • Supervised night audit team ensuring accurate financial reporting.
  • Reviewed daily financial transactions for discrepancies and compliance.
  • Trained new staff on audit procedures and customer service protocols.
  • Generated end-of-day reports detailing revenue and expenses for management review.
  • Created detailed shift reports at the end of each shift summarizing activities during the period worked.

Education

High School Diploma -

Hazelwood Central High
Hazelwood, MO
05-2007

Skills

  • Medical records processing
  • HIPAA compliance
  • Electronic health records
  • Authorization verification
  • Data discrepancy investigation
  • Customer relationship management
  • Staff training
  • Problem-solving abilities

Affiliations

  • Secretary of the Sigma Chapter of Phi Nu Kappa Sorority, Incorporated. A non-collegiate community service based organization.
  • Part-time meal prep chef and food preparation for G3 Fitness Studio members.
  • Nature and travel photographer.

Timeline

Release of Information Specialist

Verisma/St. Luke's Hospital
05.2024 - Current

Release of Information Specialist

Vital Records Control Inc.
10.2022 - 05.2024

Customer Care Representative

Lumeris
04.2019 - 09.2022

Front Desk Supervisor

Embassy Suites
09.2015 - 01.2018

Night Audit Supervisor

River City Casino
10.2012 - 03.2015

High School Diploma -

Hazelwood Central High

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