Whittnee Lee
San Antonio,TX
Summary
Highly-motivate Client Systems Administrator with 9 years of experience and a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cyber Systems Operation Manager
United States Air Force, USAF
San Antonio, TX
06.2021 - Current
- Provided technical support to end-users via phone, email, or in person, resolving hardware, software, and network issues promptly
- Installed, configured, and maintained desktops, laptops, printers, and other client systems
- Conducted hardware diagnostics and repairs to identify and replace faulty components
- Deployed software updates, patches, and security fixes to ensure system stability and security
- Assisted in the setup and configuration of mobile devices, including smartphones and tablets
- Documented technical procedures, troubleshooting steps, and system configurations
- Collaborated with IT teams to troubleshoot complex technical issues and escalate unresolved problems
- Implemented and maintained network infrastructure, including routers and switches
- Collaborated with IT teams to implement technology solutions and upgrades
- Maintained inventory records of IT assets and equipment
- Assisted end-users with technical issues via phone, email, or in person
- Implemented security measures to protect data and systems from cyber threats
- Installed, configured, and maintained desktops, laptops, printers, and other client systems
- Conducted hardware diagnostics and repairs to identify and replace faulty components
- Assisted in the setup and configuration of mobile devices, including smartphones and tablets
- Maintained inventory records of hardware and software assets
- Collaborated with vendors and service providers to resolve technical issues and implement solutions
Client Systems Management Team Leader
United States Air Force, USAF
Minot, ND
10.2020 - 06.2021
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Configured and managed network services, such as DNS, DHCP, and VPN
Communications Focal Point Technician
United States Air Force, USAF
Minot, ND
10.2018 - 09.2020
- Serve as the primary point of contact for all communication-related issues, ensuring prompt resolution to minimize downtime and disruptions.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Deployed software updates, patches, and security fixes to ensure system stability and security
- Collaborated with IT teams to troubleshoot complex technical issues and escalate unresolved problems
- Provided technical support to users regarding hardware, software, and network issues
- Maintain accurate documentation of all maintenance activities, equipment inventory, and operational procedures to facilitate troubleshooting and decision-making processes.
- Provide technical support and training to end-users on the proper operation and maintenance of communication equipment, enhancing overall efficiency and user proficiency.
- Collaborate with cross-functional teams to plan and execute the installation, configuration, and integration of new communication technologies and upgrades.
Client System Technician
United States Air Foce
Minot, ND
03.2016 - 10.2018
- Collaborated with IT teams to plan and implement IT projects, including system upgrades, migrations, and deployments
- Documented technical procedures and user guides for IT systems and applications
- Provided technical support to customers via phone, email and remote access tools.
- Assisted in the setup and configuration of new IT equipment and devices
- Provided training and support to end-users on IT systems and applications
- Installed and configured software applications and peripherals for end-users
- Conducted regular system updates, patches, and upgrades to ensure system stability and security
Education
Associate of Science - Information Systems Technology
Community College of The Air Force
Montgomery, AL04-2021
Skills
- Problem Solving
- Help Desk Support
- System Administration
- Incident Management
- Remote Troubleshooting
- Asset Management
- Mobile Device Management
- Repair skills
- Advanced troubleshooting
- Patch management
- Network Security Management
- Effective communication abilities
- Software Management
- Application Configuration
- Team Collaboration
- Problem-solving aptitude
- Network Administration
- Reliability
- Quick Learner
- CompTIA Security Certification
- Time Management
- Active Listening
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Analytical Thinking
- Technical Analysis
Certification
- Security Clearance - Secret
- Comptia Security+
Accomplishments
- Academic Achievement Recipient at Airman Leadership School
Timeline
Cyber Systems Operation Manager
United States Air Force, USAF
06.2021 - Current
Client Systems Management Team Leader
United States Air Force, USAF
10.2020 - 06.2021
Communications Focal Point Technician
United States Air Force, USAF
10.2018 - 09.2020
Client System Technician
United States Air Foce
03.2016 - 10.2018
Associate of Science - Information Systems Technology
Community College of The Air Force
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