Summary
Overview
Work History
Education
Skills
Skills
Timeline
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Whitworth AUTUM

Spokane,WA

Summary

Dynamic Property Manager with extensive experience at Call Realty Property Management, excelling in tenant relations and compliance with fair housing mandates. Proven track record in maximizing occupancy rates through effective leasing strategies and exceptional customer service. Skilled in property management software and critical thinking, ensuring operational excellence and tenant satisfaction.

Overview

10
10
years of professional experience

Work History

Property Manager

Call Realty Property Management
Spokane Valley, Washington
03.2023 - Current
  • Managed property operations, ensuring compliance with company policies and regulations.
  • Developed tenant relations, addressing concerns and facilitating communication effectively.
  • Conducted property showings, presenting features to prospective tenants professionally.
  • Implemented lease agreements, ensuring clarity and adherence to legal requirements.
  • Trained staff on operational procedures and customer service best practices.
  • Collaborated with vendors, negotiating contracts for maintenance and service needs.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

Property Manager

4Degrees
07.2021 - 03.2023
  • Maintained operational facilities that are attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Maintained a sufficient number of units market-ready for lease.
  • Implemented and enforced policies and procedures to maintain properties to the highest standards.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Collected and maintained careful records of rental payments and payment dates.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maintained original leases and renewal documents in digital and hardcopy formats for the property management office.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Conducted regular inspections of both the interior and exterior of properties for damage.
  • Introduced prospective tenants to the types of units available, and performed tours of the premises.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated appointments to show marketed properties.
  • Monitored the progress of construction and maintenance projects, and notified the appropriate individuals of project updates, delays, and schedule changes.
  • Verified income, assets, and expenses, and completed the file tracking sheet for each applicant.
  • Communicated effectively with owners, residents, and on-site associates.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Kept properties in compliance with local, state, and federal regulations.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Generated professional networks by engaging in professional, industry, and government organizations.
  • Monitored tenant behavior, and implemented corrective action to maintain order in assigned properties.

Entertainment Supervisor

Northern Quest Resort & Casino
01.2019 - 04.2020
  • Prepared for special groups and VIP customers by implementing personalized plans with staff.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Gained strong leadership skills by managing projects from start to finish.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Organized and detail-oriented with a strong work ethic.

Banquet Supervisor

Northern Quest Casino
03.2016 - 01.2019
  • Liaised with venue management to monitor logistics and timelines.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised and mentored kitchen and serving staff.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Maintained clean and safe work environment.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Banquet Certified Trainer

Northern Quest Casino
03.2015 - 03.2016
  • As a banquet, certified trainer, I work alongside with the managers /captains, new team members, catering and kitchen staff
  • I ensured that all new team members in the banquet department are well equipped with the knowledge and skills it takes to be an individual in the banquet team
  • It takes great communication and team work skills to be a part of the banquet department
  • As a trainer, I am required to know the knowledge of set up the entire event from basic seating tables, buffet lines, dessert tables and portable bars
  • Each setup takes skill to make sure they are set up properly with glasses, plates and silverware
  • When guests arrive, I teach how to give exceptional guest service by making sure all the guests’ needs are met and exceeded with a positive attitude
  • I have received many caught in the acts from team members expressing their appreciation with my dedication and hard work
  • One of my favorite accomplishments with this position, is the past five years, is to see the growth in my fellow team members who I have trained, and to visually see I have made a positive improvement on this department.
  • Developed effective training plans based on department needs and objectives.
  • Introduced standardized training for cohesive learning environments.
  • Recruited and trained new members of guest service team.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Documented attendance, participation and progress.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Maintained organization of documents, materials and equipment.

Education

A.A Degree -

Spokane Falls Community College
06.2011

High School Diploma -

Rogers High School
06.2007

Skills

  • Microsoft Word
  • Fair housing mandates
  • Leasing and sales
  • Property tours
  • Google Analytics
  • Google Docs
  • Critical thinking
  • Effective planning
  • Rent collection
  • Landscaping and grounds maintenance
  • Codes and regulations
  • Advertising techniques
  • Unit vacancies
  • Property management software understanding (AppFolio)
  • Background check investigations
  • Judgment and decision-making
  • Time management
  • Tenant improvements
  • Administrative leadership
  • Active listening
  • Preventive maintenance

Skills

  • Rental Pricing Strategies
  • Maintenance Knowledge
  • Parking Operations
  • Lease Renewals
  • Manage Personnel
  • Tenant Screening
  • Coordinate Events
  • Fair Housing Laws Knowledge
  • Investment Properties
  • Speaking
  • Coordination
  • Instructing

Timeline

Property Manager

Call Realty Property Management
03.2023 - Current

Property Manager

4Degrees
07.2021 - 03.2023

Entertainment Supervisor

Northern Quest Resort & Casino
01.2019 - 04.2020

Banquet Supervisor

Northern Quest Casino
03.2016 - 01.2019

Banquet Certified Trainer

Northern Quest Casino
03.2015 - 03.2016

A.A Degree -

Spokane Falls Community College

High School Diploma -

Rogers High School

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