Angel Powell
Jonesboro,GA
Summary
Well-qualified Technician with over 22 years of successful experience. Licensed in Washington DC, Maryland, and Virginia. Excellent Customer Service with outstanding Management skills and techniques. Proficient at training associates to achieve the highest performance. Strong organizational and communication skills. Able to establish and maintain effective working relationships with other departments, members, and suppliers. Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
TM Manager / Manager - HR
Kroger
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maintained professional, organized, and safe environment for employees and patrons.
Business Owner / Beauty and Body Spa
Heavenly Shape Body Sculpting LLC
01.2022 - Current
- Health and beauty – Non surgical body sculpting, Vacuum therapy, Laser Lipo Emsculpt / build, tone muscle Radio Frequency, Bbglow, Teeth whiting, Teeth jewels Facials, Laser hair removal, Training classes and more
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Demonstrated strong multitasking skills by managing multiple clients simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Dept. Manager
Lowes
07.2020 - 11.2023
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Inbound Dock Manager
Amazon
09.2020 - 07.2021
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Implemented loading dock process and productivity improvements. Stored and stocked pallets weighing up to [50] pounds to keep the warehouse clean and organized.
- Hired and trained new personnel in safety practices, employer policies, performance requirements and job duties.
- Managed staff schedules effectively, ensuring adequate coverage during peak periods without compromising employee satisfaction or productivity levels.
- Monitored performance metrics, identifying areas for improvement and taking corrective action when necessary.
Receiving Clerk / Stocker- Merchandising / Appliances Associate, Garden Center
Home Depot
03.2018 - 10.2020
- Duties: Replenishing merchandise, unloading trailers, organizing products per displays, assisting customers with electronics and appliances, ordering supplies & Appliances per customer needs, loading rocks, mulch, trees, per customers request, overseeing all products for the garden center.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
Optician / Eyewear Consultant
Eyecare Plus
10.2016 - 09.2020
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Supervisor Pharmacy Technician
SAM'S PHARMACY
09.2012 - 01.2016
- Supervise Front Cashier, Overseeing member services and direct supervision of the membership desk
- Also responsible for managing the food court, the jewelry stand, and the tobacco shop
- Responsible for assisting and training of the employees
- Assist customers and patients in prescription requests
- Provide accurate counting of tablets and labeling of bottles
- Provide assistance in preparing medication for dispensing (to include mixing, pouring, weighing, measuring-compounding)
- Responsible for Billing insurance companies, preparing and updating patient's profiles.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Bachelor of Arts -
Le Cordon Bleu College of Culinary And Arts
Tucker, GA09.2016
Associate of Science - Pharmacy Technology
JT Pharmacy Technology Training
Richmond, VA10.2013
Technician Internship At Walgreens
Richmond, VAManagement Information Systems For Kroger
Kroger Managment Program
11.2023
Skills
- Time Management
- Staff Training and Development
- Operations Management
- Staff Development
- Schedule Preparation
- Performance Evaluations
- Hiring and Training
- Training and Development
- Onboarding and Orientation
Timeline
TM Manager / Manager - HR
Kroger
08.2023 - Current
Business Owner / Beauty and Body Spa
Heavenly Shape Body Sculpting LLC
01.2022 - Current
Inbound Dock Manager
Amazon
09.2020 - 07.2021
Dept. Manager
Lowes
07.2020 - 11.2023
Receiving Clerk / Stocker- Merchandising / Appliances Associate, Garden Center
Home Depot
03.2018 - 10.2020
Optician / Eyewear Consultant
Eyecare Plus
10.2016 - 09.2020
Supervisor Pharmacy Technician
SAM'S PHARMACY
09.2012 - 01.2016
Bachelor of Arts -
Le Cordon Bleu College of Culinary And Arts
Associate of Science - Pharmacy Technology
JT Pharmacy Technology Training
Technician Internship At Walgreens
Management Information Systems For Kroger
Kroger Managment Program
Personal Information
License: PHT-C021533
Food Safety Certification
Personal Information
License: PHT-C021533
Food Safety Certification
Personal Information
License: PHT-C021533
Food Safety Certification