Lee Koenigsknecht
Fowler,MI
Summary
Detailed orientated
Overview
7
7
years of professional experience
Work History
Financial Management Support Team Utility Player
BS&A Software
07.2023 - Current
- Mentor teammates and teach technical concepts related to the Financial Management Applications.
- Approve use of Technical Support Utilities when customer scenarios warrant them.
- Work with product development to review and determine priority for Fogbugz cases.
- Construct SQL queries and scripts to correct customer data issues arising from Conversion or software defects.
- Write technical documentation for customer help documents and construct technical videos for internal use.
Financial Management Support Specialist
BS&A Software
02.2019 - 07.2023
- Established comprehensive knowledge base of the Financial Management modules for the .Net and Cloud platforms.
- Supported customers via email and phone with accounting and software process questions. Explained technical concepts according to each customer's knowledge level.
- Collaborated with product development to troubleshoot and communicate customers issues requiring escalation.
- Developed skills using SQL Studio Manager and verified data after scripts written by product development.
Dairy Farm Hand
Havengreen Organic Dairy
05.2017 - 02.2019
Education
Bachelor's of Business Administrations - Business Administration
Baker College of Owosso
Owosso, MI10.2018
Bachelor of Arts - Catholic Studies And Philosophy
University of St. Thomas
St. Paul, MN05.2017
Skills
- SQL Studio Manager
- SQL Scripting
- Knowledge of BS&A Database Structure
Timeline
Financial Management Support Team Utility Player
BS&A Software
07.2023 - Current
Financial Management Support Specialist
BS&A Software
02.2019 - 07.2023
Dairy Farm Hand
Havengreen Organic Dairy
05.2017 - 02.2019
Bachelor's of Business Administrations - Business Administration
Baker College of Owosso
Bachelor of Arts - Catholic Studies And Philosophy
University of St. Thomas
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