Patt Milner
Des Moines,IA
Summary
Versatile Financial Economic Crime Specialist with a proven track record at De Lage Landen Financial Services, excelling in risk assessment and compliance. Skilled in team building and employee training, I enhanced operational efficiency and risk mitigation, contributing to a robust regulatory environment. Committed to delivering results through meticulous attention to detail and strategic policy implementation.
Overview
7
7
years of professional experience
Work History
Financial Economic Crime Specialist
De Lage Landen Financial Services
Wayne, PA
08.2023 - Current
- Performed risk assessments to identify vulnerabilities and mitigate risks associated with financial transactions.
- Conducted regular reviews of account documentation to ensure compliance with regulatory requirements.
- Assisted in training sessions for our international team, ensuring effective knowledge transfer and skill development.
- Assisted in the development and implementation of new policies and procedures related to periodic reviews and system upgrades.
Front of House Manager
Amedeos Too
West Norriton, PA
10.2017 - 04.2024
- Ensure a quality dining experience for customers, maintain service levels, and support guest needs.
- Ensured compliance with all health and safety regulations in front of house areas.
- Controlled and maintained labor costs through careful scheduling.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Customer Service Supervisor
De Lage Landen Financial Services
Wayne, PA
05.2019 - 08.2023
- Resolve non-standard issues with customers and vendors.
- Managed escalated calls, providing solutions to complex issues, and ensuring customer satisfaction.
- Performed detailed audits on team members' deliverables, identifying areas for improvement, and ensuring consistency with organizational policies.
- Responsible for the training and coaching of new team members and interns.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Education
Bachelor’s degree - Political Science
Indiana University of Pennsylvania
Indiana, PASkills
- Team building
- Employee training
- Attention to detail
- Team performance improvement
References
Available upon request
Timeline
Financial Economic Crime Specialist
De Lage Landen Financial Services
08.2023 - Current
Customer Service Supervisor
De Lage Landen Financial Services
05.2019 - 08.2023
Front of House Manager
Amedeos Too
10.2017 - 04.2024
Bachelor’s degree - Political Science
Indiana University of Pennsylvania
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