Whyhesha Aguillon
Mansfield,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
Walmart
03.2008 - 08.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Team Lead Trainer
Raising Cane's Restaurants
08.2009 - 05.2011
- Trained other employees in customer service, food safety, and performance requirements.
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
Key Carrier
Cash Magic Truck Plaza & Casino
05.2011 - 12.2012
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
Bus Driver
Iberia Parish School Board
12.2012 - 08.2018
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
Customer Service Desk Lead
Home Depot
07.2016 - 07.2018
- Enhanced customer satisfaction by efficiently resolving technical issues and providing excellent service.
- Managed high-priority incidents, ensuring timely resolution and minimal impact on business operations.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Driver/Transportation Router
Arlington ISD
08.2018 - 05.2022
- Followed all relevant traffic laws and safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Claims Adjuster
The Best Claims Solutions
03.2021 - 03.2023
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Answered customer questions regarding deductibles.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Assistant Director of Transportation
Godley Independent School District
02.2023 - 08.2023
- Implemented safety protocols to ensure compliance with local, state, and federal regulations while minimizing risks associated with transportation activities.
- Coordinated with principals and bus supervisors to achieve safe loading and unloading zones for school buses and safe vehicular and pedestrian traffic movement.
- Planned, scheduled, and assigned driver routes and workloads.
Bus Driver/Part Time
Mansfield Isd
08.2023 - Current
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Claim Adjuster
State Farm
01.2024 - Current
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Verified insurance claims and determined fair amount for settlement.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Education
Associate of Applied Science - Early Childhood Education
Tarrant County College District
Fort Worth, TX05.2022
Skills
- Texas Claims Adjuster License
- Claims Investigation
- Advanced oral and written communication skills
- Liability Determination
- Insurance policy coverage knowledge
- Casualty and property loss
- Coverage Determination
- Quality Control
Timeline
Claim Adjuster
State Farm
01.2024 - Current
Bus Driver/Part Time
Mansfield Isd
08.2023 - Current
Assistant Director of Transportation
Godley Independent School District
02.2023 - 08.2023
Claims Adjuster
The Best Claims Solutions
03.2021 - 03.2023
Driver/Transportation Router
Arlington ISD
08.2018 - 05.2022
Customer Service Desk Lead
Home Depot
07.2016 - 07.2018
Bus Driver
Iberia Parish School Board
12.2012 - 08.2018
Key Carrier
Cash Magic Truck Plaza & Casino
05.2011 - 12.2012
Team Lead Trainer
Raising Cane's Restaurants
08.2009 - 05.2011
Customer Service Cashier
Walmart
03.2008 - 08.2009
Associate of Applied Science - Early Childhood Education
Tarrant County College District
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