WHYTE FERDINAND
Lawrenceville,GA
Summary
Accomplished Customer Service Officer with a proven track record at Onsite Solutions Inc, excelling in complaint resolution and customer retention. Skilled in database research and maintaining a positive demeanor under pressure, I significantly enhanced client satisfaction. My proactive problem-solving and adept communication fostered loyalty, with a notable increase in repeat business.
Knowledgeable and dedicated customer service professional with extensive experience in operations/ maintenance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Onsite Solutions Inc
08.2023 - 11.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Assisted call-in customers with questions and orders.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Replaced worn or damaged parts to restore equipment functionality.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Performed regular maintenance and repairs on mechanical systems to support continuous operation.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
- Maintained a well-organized inventory of spare parts, streamlining the repair process for quicker turnaround times.
Customer Service Officer
Duluth Home Health Care
06.2021 - 03.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Assisted call-in customers with questions and orders.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Customer Service Representative
Junk Removal in Peachtree City, GA
02.2019 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
No Degree - Theater Arts
LAGOS STATE UNIVERSITY
LAGOS, NIGERIA04-2029
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Inbound call management
- Records maintenance
- Payment processing
- Database research
- Information protection
- Database maintenance
Languages
English
Full Professional
Timeline
Customer Service Officer
Onsite Solutions Inc
08.2023 - 11.2024
Customer Service Officer
Duluth Home Health Care
06.2021 - 03.2023
Customer Service Representative
Junk Removal in Peachtree City, GA
02.2019 - 03.2021
No Degree - Theater Arts
LAGOS STATE UNIVERSITY
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