Wiam Abedalazez
Woodbridge,VA
Summary
Experienced IT professional with a strong background in Cybersecurity and Order Management. Proven track record in developing efficient procedures, enhancing team productivity, and fostering strong client relationships. Demonstrates excellent customer service skills and the ability to manage complex tasks in fast-paced environments. Seeking a role to leverage technical and analytical skills in a dynamic organization.
Overview
5
5
years of professional experience
Work History
Order Management Specialist
Carahsoft Technology
07.2021 - Current
- Developed a new training procedure for new teammates, contributing to company revenue growth to $6B
- Mastered booking purchase orders (POs) and processing them in company software
- Disclosed licenses and requested documents to clients
- Overhauled EDI systems during the busy season
Customer Service Representative
Geico
01.2020 - 08.2020
- Achieved excellent customer service metrics
- Informed customers about insurance policy questions regarding billing and policy changes
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service/Collections Specialist
Alorica
07.2019 - 01.2020
- Tracked call-related information for auditing and reporting purposes
- Maintained customer information, resolving escalations as necessary
- Responded to requests for assistance and processed credit card authorizations
- Reduced delinquency rates by implementing effective collections strategies and maintaining consistent follow-up procedures.
Education
Bachelor of Science in Information Technology - Cybersecurity
University of The Potomac
Falls Church, Virginia12.2023
Skills
- Vulnerability assessment
- Penetration testing
- Risk Management
- Data Analysis
Timeline
Order Management Specialist
Carahsoft Technology
07.2021 - Current
Customer Service Representative
Geico
01.2020 - 08.2020
Customer Service/Collections Specialist
Alorica
07.2019 - 01.2020
Bachelor of Science in Information Technology - Cybersecurity
University of The Potomac
Similar Profiles
David A. LeeDavid A. Lee
Account Manager, Cybersecurity Portfolio at Carahsoft TechnologyAccount Manager, Cybersecurity Portfolio at Carahsoft Technology
Patrick McGinleyPatrick McGinley
Account Representative at Carahsoft TechnologyAccount Representative at Carahsoft Technology
Daniel OteyDaniel Otey
Senior Business Development Representative at Carahsoft TechnologySenior Business Development Representative at Carahsoft Technology