Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Languages
Timeline
Generic
William Baer
Open To Work

William Baer

Kent

Summary

Information Professional

Information Professional with extensive experience as an IT Technician, excelling in network troubleshooting and client support. Proactively resolves technical issues and ensures optimal functionality of systems and networks. Skilled in triaging IT requests, implementing security measures, and providing technical assistance to enhance operational efficiency.

Overview

4
4
years of professional experience
2
2
Certification

Work History

IT Technician II

Hörmann North America
Puyallup
01.2024 - Current
  • Responsible for Hörmann North America West Coast region IT Support
  • Integrated JS/SVG code into Camos CPQ Software
  • Troubleshot system issues related to network connectivity, software installation, configuration, and printing.
  • Diagnosed and resolved common Windows/Linux OS Issues on end devices and servers
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Diagnosed complex networking issues by analyzing logs from various sources such as servers, routers, and firewalls.
  • Provided technical support for local area networks, wide area networks and Internet connections.

IT Technician Intern

Hörmann Northwest Door
Puyallup
09.2022 - 01.2024
  • Supplied technical assistance for incoming queries from users regarding computer software or hardware use.
  • Managed employee access, security roles, and permissions.
  • Analyzed customer requirements to develop efficient coding solutions.
  • Enhance & construct JS/SVG drawings to improve visual aspects of offered products
  • Oversaw inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Configured switches and wireless access points for LANs.

Education

Bachelor of Science - Information Technology - Cybersecurity & INFOSEC

University of Washington
Tacoma, WA
06-2025

Associate of Science - Computer Science And Software Engineering

Edmonds College
Lynnwood, WA
06.2022

Skills

  • Object Oriented Languages
  • Computer Software & Hardware
  • Microsoft Windows
  • Network Troubleshooting
  • Customer Service
  • LAN Configuration on Intermediary and End Devices
  • Office Suite
  • Basic Fedora/Ubuntu Server Operations
  • Cisco IOS

Certification

  • Certificate of Completion in Java Development (EDCC)
  • [July, 2024] - Google Cloud CyberSecurity Certificate

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$75000/yr - $200000/yr

Languages

English
Native language
Spanish
Beginner (A1)
A1

Timeline

IT Technician II

Hörmann North America
01.2024 - Current

IT Technician Intern

Hörmann Northwest Door
09.2022 - 01.2024

Bachelor of Science - Information Technology - Cybersecurity & INFOSEC

University of Washington

Associate of Science - Computer Science And Software Engineering

Edmonds College
William Baer