Widalis Osorio
New Haven,CT
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Reliable professional with expertise in public transportation, particularly skilled at ensuring timely and safe travel for school-age passengers. Known for maintaining high productivity levels and efficiently completing transport tasks with strong adherence to schedules. Specialized skills include route planning, safety protocol implementation, and emergency response management. Excel in communication, patience, and problem-solving, leveraging these soft skills to navigate daily challenges effectively and provide a secure, friendly environment for riders.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
Work History
School Bus Driver
First Student
New Haven, CT
04.2015 - Current
- Operated school bus safely to transport students to and from designated locations.
- Conducted routine inspections to ensure vehicle safety and compliance with regulations.
- Communicated effectively with parents and school staff regarding student transportation needs.
Customer Service Representative
Walmart
New Haven, Connecticut
09.2008 - 07.2025
- Assisted customers with inquiries and product selection.
- Resolved customer complaints through effective communication.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Call Center Representative
LogistiCare
North Haven, Connecticut
07.2011 - 04.2025
- Assisted clients with transportation scheduling and inquiries.
- Managed high call volumes while maintaining customer satisfaction.
- Handled escalated calls, ensuring timely resolution of concerns.
Front Desk
Dunkin' Donuts
East Haven, Connecticut
08.2007 - 09.2008
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Education
Hill Regional Career High School
New Haven, ConnecticutSkills
- Multitasking in fast paced environment
- Time management and prioritization
- Basic computer and office software
- Professional phone and email etiquette, strong organization skills
Languages
English
Full Professional
Spanish
Professional
Timeline
School Bus Driver
First Student
04.2015 - Current
Call Center Representative
LogistiCare
07.2011 - 04.2025
Customer Service Representative
Walmart
09.2008 - 07.2025
Front Desk
Dunkin' Donuts
08.2007 - 09.2008
Hill Regional Career High School