Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Widalys Madera

Maywood,IL

Summary

Versatile and dedicated, with a proven track record at DHS Dors in enhancing client well-being through compassionate care and effective care plan implementation. Excelled in patient awareness and housekeeping, significantly improving client satisfaction. Skilled in conflict resolution and adaptable under pressure, consistently maintaining high service levels and operational efficiency.

Overview

30
30
years of professional experience

Work History

Personal Care Assistant

DHS Dors
CHICAGO, IL
10.2010 - 08.2024
  • Helped clients get in and out of beds and wheelchairs.
  • Supported bathing, dressing and personal care needs.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Followed care plan and directions to administer medications.
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
  • Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Conducted home visits to assess client's needs and provide appropriate interventions.

Eagle Terrace Apartment Leasing Association

Private Owners
Indianapolis, IN
09.2002 - 07.2005
  • Received rent payments and tracked transactions in accounting software.
  • Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
  • Maintained accurate records of all rental activity in property management software.
  • Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
  • Detailed application requirements and answered questions from prospective tenants.
  • Contacted and followed up with tenants on renewal notices.
  • Resolved disputes between tenants in a timely manner while upholding company policies.
  • Tracked occupancy rates and prepared reports for upper management.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Inspected vacated apartments to ensure that they were left in good condition.
  • Marketed property to prospective tenants by giving tours and pointing out key features.

Shift Supervisor

KFC
Chicago, IL
02.1995 - 06.2000
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Assisted customers with product selection when needed.
  • Resolved customer complaints and reported issues to senior management.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Observed and monitored utilization of equipment.
  • Maintained accurate records of daily transactions and deposits.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Supervised and led employees to maintain productivity and customer service levels.

Education

Associate of Applied Science - Medical Health Records And Technology of Science

DeVry University
Naperville, IL
06-2025

High School Diploma -

Roberto Clemente HS
Chicago, IL
06-1997

Skills

  • Care plan implementation
  • Compassionate patient care
  • Housekeeping
  • Patient awareness
  • Activities of daily living support
  • Light housekeeping
  • Adaptable under pressure
  • Emotional support

Languages

English
Professional
Spanish
Professional

Timeline

Personal Care Assistant

DHS Dors
10.2010 - 08.2024

Eagle Terrace Apartment Leasing Association

Private Owners
09.2002 - 07.2005

Shift Supervisor

KFC
02.1995 - 06.2000

Associate of Applied Science - Medical Health Records And Technology of Science

DeVry University

High School Diploma -

Roberto Clemente HS

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Widalys Madera