Widelyne Toussaint
Lauderdale Lakes
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
First Service Residential
01.2025 - Current
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Scheduled appointments and maintained accurate calendar entries for staff.
- Processed incoming and outgoing mail, enhancing communication efficiency.
- Collaborated with team members to improve workflow processes and customer service standards.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
Facilitator
Next Step Mental Health
05.2021 - 11.2024
- Facilitated group discussions to enhance collaboration and engagement among participants.
- Developed training materials to support participant learning and knowledge retention.
- Implemented feedback mechanisms to assess effectiveness of sessions and improve future outcomes.
- Coordinated logistics for workshops, ensuring smooth execution of events and activities.
- Mentored junior facilitators, fostering skill development and confidence in facilitation techniques.
- Led strategic planning sessions to align training objectives with organizational goals and initiatives.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Identified areas in need of improvement and implemented solutions.
- Facilitated breakthrough moments for participants with carefully crafted group activities and discussions.
Administrative Manager
Midtown Manor Assisted Living
06.2022 - 01.2024
- Coordinated office activities to enhance workflow efficiency and team collaboration.
- Managed scheduling and appointment systems to optimize resource allocation.
- Assisted in the preparation of reports, ensuring accuracy and timely submission.
- Supported budget tracking processes by monitoring expenses and maintaining records.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Updated reports, managed accounts, and generated reports for company database.
- Trained employees in company and regulatory compliance requirements to promote conformance.
Administrative Assistant
Grand Court Senior Living
05.2015 - 05.2021
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated schedules and appointments for executives, optimizing time management.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Assisted in preparation of reports and presentations, enhancing communication clarity.
- Conducted research to support decision-making processes for team projects.
- Facilitated training sessions for new staff, promoting effective onboarding practices.
- Maintained inventory of office supplies, ensuring availability and cost control.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
Paralegal /Immigration Legal Assistant
Andres Rivera Law Office
02.2014 - 04.2016
- Conducted legal research to support case preparation and strategic decision-making.
- Drafted, reviewed, and filed legal documents to ensure compliance with regulations.
- Managed case files and maintained organized records for efficient access and review.
- Assisted attorneys in trial preparation by compiling evidence and summarizing depositions.
- Collaborated with clients to gather information, clarify needs, and provide updates on case status.
- Coordinated communication between attorneys, clients, and external parties to facilitate workflow and resolution of issues.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
Caregiver
New Day Home Health
02.2009 - 01.2014
- Provided compassionate personal care and support to clients, enhancing quality of life.
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Developed tailored care plans based on individual needs, promoting optimal well-being.
- Monitored client health, reporting changes to healthcare professionals for timely interventions.
- Implemented effective communication strategies with families, fostering collaborative care approaches.
- Assisted patients with self-administered medications.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Education
26 Hours Pursuant To59A-36.011 - Assisted Living Facility Core Training.
Arrendell's Training & Consulting
Miami, FL09-2020
HHA/CNA - Certified Nursing Assistant
EL SHADAI NURSING SCHOOL
Miami, FL01-2009
High School Diploma -
North Miami Senior High
North Miami, FL06-2004
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Oral and writing communication
- File organization
- Front office management
- Hospitality services
- Filing
- Sensitive information handling
- Administrative support
- Work prioritization
- Complex Problem-solving
- Issue handling
- Confidentiality handling
- Guest relations
- Document management
- Basic accounting
Certification
- Licensed Nursing Assistant - 2010
- Certified Home Health Assistant - 2009
- Assisted Living Facility Core Training - 2020
- Certified Behavioral Health Technician - 2021
Languages
English
Full Professional
Creole
Full Professional
Timeline
Front Desk Receptionist
First Service Residential
01.2025 - Current
Administrative Manager
Midtown Manor Assisted Living
06.2022 - 01.2024
Facilitator
Next Step Mental Health
05.2021 - 11.2024
Administrative Assistant
Grand Court Senior Living
05.2015 - 05.2021
Paralegal /Immigration Legal Assistant
Andres Rivera Law Office
02.2014 - 04.2016
Caregiver
New Day Home Health
02.2009 - 01.2014
26 Hours Pursuant To59A-36.011 - Assisted Living Facility Core Training.
Arrendell's Training & Consulting
HHA/CNA - Certified Nursing Assistant
EL SHADAI NURSING SCHOOL
High School Diploma -
North Miami Senior High
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