Widler Joseph
Brooklyn,New York
Summary
Experienced Sales Expert with many years providing guidance to customers and companies for streamlining sales procedures. Dealt directly with customers to understand and meet product and service needs, keeping sales department operating at peak efficiency through inventory and resource management as well as training and personal development of individual sales associates. Dedicated team leader building sales and exceeding company objectives.
Overview
8
8
years of professional experience
Work History
Point of Sale Manager
Apple
New York, NY
06.2022 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with upper management in developing long-term strategies for successful operation of points of sales.
- Analyzed sales data to identify areas needing improvement in order to maximize sales potential.
- Trained new staff on the proper use of the point of sale system.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Collaborated with management to determine key tasks and delegate to staff members.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Identified areas of improvement in existing processes and procedures related to sales operations.
- Monitored competitor activity within the marketplace to ensure competitive pricing models.
- Developed training materials and conducted workshops for new sales staff members.
- Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Recruited, hired and trained new hires to optimize profitability.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Fulfillment Associate
AMAZON INC
04.2019 - 01.2021
- Packed items according to customer's specifications and requirements.
- Labeled cartons correctly prior to shipping outbound packages.
- Performed daily cycle counts as part of inventory control process.
- Communicated effectively with other departments regarding order status updates.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Assisted in training new fulfillment associates, sharing best practices and tips.
- Participated in team meetings to discuss performance metrics and areas for improvement.
Customer Sales and Service Expert
HOME DEPOT
New York, NY
02.2016 - 01.2019
- Greeted customers and provided exceptional customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Evaluated customer desires and budgetary constraints to pick best products or services.
- Developed strong relationships with clients through effective communication skills.
Education
Some College (No Degree) - Sales, Merchandising, And Marketing
Brooklyn College of The City University of New York
Brooklyn, NYSkills
- Proficient in troubleshooting and resolving technical issues with Apple devices
- Strong knowledge of Apple products and services
- Skilled in offering financing options to customers
- Experienced in training and mentoring new hires
- Fluent in multiple languages (French, Creole, Spanish, English)
- Sales Presentations
- Customer Relations
- Sales expertise
- marketing
- Exceeds sales goals
- Product and Service Sales
- Customer Service
Languages
English
Full Professional
Spanish
Full Professional
haitian creole
Full Professional
French
Full Professional
References
References available upon request.
Timeline
Point of Sale Manager
Apple
06.2022 - Current
Fulfillment Associate
AMAZON INC
04.2019 - 01.2021
Customer Sales and Service Expert
HOME DEPOT
02.2016 - 01.2019
Some College (No Degree) - Sales, Merchandising, And Marketing
Brooklyn College of The City University of New York
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