Widlyne Jean-Paul
Canton
Summary
Application Systems Engineer and Agile Applications Architect experienced in leading enterprise initiatives within regulated healthcare environments. Achieved operational efficiency and strategic decision-making through user-focused solutions and effective collaboration between technical and business teams. Focused on driving innovation, aligning technology with business objectives, and delivering measurable impact across healthcare operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Application Systems Engineer I
Point32Health (Tufts Health Plan)
Canton, MA, USA
01.2021 - Current
- Act as both administrator and architect for enterprise Agile applications, leading the design and implementation of custom workflows, integrations, and scalable solutions aligned with Agile and SAFe practices.
- Drive solution design by translating business and operational requirements into technical configurations, automation, and workflow architecture.
- Define technical integration strategies and develop integration plans to support cross-platform data flow and reporting.
- Provide production support and perform root-cause analysis to resolve complex application issues.
- Provided production support and performed root-cause analysis to resolve complex application issues, ensuring minimal downtime.
- Created and maintained comprehensive technical documentation, including use cases, system diagrams, screen mock-ups, and data mappings, facilitating knowledge sharing and onboarding.
- Supported User Acceptance Testing (UAT) activities, collaborating closely with developers, product owners, and stakeholders to validate solutions against requirements.
- Continuously expand application capabilities to improve system reliability, performance, and operational efficiency within healthcare delivery.
Application Administration Associate
Tufts Health Plan
Watertown, MA, USA
12.2017 - 01.2021
- Administered enterprise applications across production, test, and development environments, ensuring performance, security, and compliance with internal standards.
- Served as primary liaison for vendors, developers, and business users for assigned applications, facilitating effective communication and issue resolution.
- Conducted UAT planning, scheduling, and execution for multi-phase release implementations.
- Managed end-user requirements while ensuring system stability, performance, and integrity, contributing to reliable application functionality.
- Balanced end-user requirements with system stability, performance, and integrity.
- Trained and mentored Year Up interns bi-annually, enhancing their skills and facilitating effective onboarding.
Assistant Manager
Watermark Donuts Company
Boston, MA, USA
06.2013 - 08.2017
- Coordinated store operations with staff supervision, scheduling, and performance management to ensure smooth daily functions.
- Supported store operations including staff supervision, scheduling, and performance management.
- Facilitated staff training and mentoring programs to enhance skills and drive operational improvements.
Education
Bachelor of Arts - Healthcare Management (Global Perspective)
Southern New Hampshire University
NH, USASkills
- Agile application architecture
- Workflow automation
- Solution Design & Systems Analysis
- Solution design
- UAT Planning, Coordination & Execution
- Workflow Design, Automation & Integrations
- UAT planning
- Technical documentation
- Cloud Infrastructure
- Stakeholder collaboration
- Mobile Application Development
- Technical Documentation & Requirements Gathering
- Stakeholder, Vendor & Cross-Team Collaboration
Accomplishments
- Collaborated with a team of [Number] in the development of [Project name].a
Certification
- Google IT Support Certification
- Information Technology Certification – Year Up
Timeline
Application Systems Engineer I
Point32Health (Tufts Health Plan)
01.2021 - Current
Application Administration Associate
Tufts Health Plan
12.2017 - 01.2021
Assistant Manager
Watermark Donuts Company
06.2013 - 08.2017
Bachelor of Arts - Healthcare Management (Global Perspective)
Southern New Hampshire University
Professional and Academic Focus
- Technology Strategy & Innovation
- Enterprise Systems Architecture & Integration
- Agile Governance & Program Management
- Digital Transformation in Healthcare
- Business–Technology Alignment