Summary
Overview
Work History
Education
Skills
Timeline
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WIDMAER DELICES

New York,NY

Summary

Front Desk Coordinator with 5+ years guest and hospitality services experience. Customer-centric and team oriented who delivers high level guest/customer satisfaction and interaction. Personable and energetic multi-tasker with analytical, communication, interpersonal and leadership skills to effectively oversee front office operations. Operate multi-line phone system and coordinate various administrative tasks to support seamless workflow.

Overview

8
8
years of professional experience

Work History

Front Desk Coordinator

Zara Inditex
07.2020 - Current
  • Train all staff on front desk procedures and policies
  • Manage check-in process, including greeting guests, verifying credentials and purpose of visit and directing to appropriate area or personnel
  • Read and respond to e-mails, answer telephone calls on multi-line phone system and transfer callers
  • Transcribe phone messages for entire office and relay messages
  • Draft, copy and forward documents and paperwork to facilitate office workflow
  • Resolve guest room issues by liaising with housekeeping staff and maintenance department
  • Store guest valuables in safe and individual boxes for security.

Concierge

Guest Service, The Sheffield
03.2018 - 02.2020
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals
  • Offered friendly and efficient service to customers; Handled challenging situations with ease
  • Resolved customer complaints to satisfy and retain guests
  • Maintained high level of professionalism and discretion when dealing with guests.

Concierge

The Dream Hotel
05.2017 - 02.2018
  • Greeted guests and responded to inquiries with timely and professional responses via phone, e-mail and in-person interactions
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience
  • Maintained discretion and privacy for VIP/celebrity guests
  • Created and maintained comprehensive database of local attractions, entertainment and restaurants.

Education

Associate of Arts - Arts and Entertainment Management

Valencia College
Orlando, FL
04.2016

Skills

  • MS 365
  • Adobe Photoshop

Timeline

Front Desk Coordinator

Zara Inditex
07.2020 - Current

Concierge

Guest Service, The Sheffield
03.2018 - 02.2020

Concierge

The Dream Hotel
05.2017 - 02.2018

Associate of Arts - Arts and Entertainment Management

Valencia College

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