Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Widyaningtyas Prasetyarini

San Jose,CA

Summary

Resourceful Front Desk Supervisor known for high productivity and efficient task completion. Specialize in guest relations, conflict resolution, and time management to ensure smooth front desk operations. Excel in communication, teamwork, and adaptability, leveraging these soft skills to enhance guest satisfaction and streamline workflow.

Overview

8
8
years of professional experience

Work History

Front Desk Supervisor

SandHill Hotel Management, LLC
Palo Alto, CA
08.2011 - 01.2015
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Created and optimized employee schedules for shift coverage.
  • Created weekly schedules for front desk staff according to business needs.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.

Hotel Front Desk Agent

SandHill Hotel Management, LLC
Palo Alto, CA
08.2006 - 07.2011
  • Processed payments for room charges, incidentals, taxes and other fees.
  • Handled customer complaints professionally and courteously.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
  • Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
  • Assigned rooms to guests based on availability and preferences.
  • Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Followed up with customers after their stay to ensure satisfaction levels were met.
  • Managed check-ins and check-outs in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.

Education

Bachelor of Arts - Radio And Television Broadcasting

San Francisco State University
San Francisco, CA
06-2002

Associate of Arts - Radio And Television Broadcasting

City College of San Francisco
San Francisco, CA
06-2000

Skills

  • Guest check-in and check-out
  • Hospitality services
  • Team building and supervision
  • Staff supervision
  • Problem-solving skills
  • Fluent in English and Indonesian
  • Reservation management
  • Administrative skills
  • Scheduling and planning
  • Customer service management
  • Issue resolution

Accomplishments

  • Recipient of 2 times Employee of the Month award from SandHill Hotel Management

Timeline

Front Desk Supervisor

SandHill Hotel Management, LLC
08.2011 - 01.2015

Hotel Front Desk Agent

SandHill Hotel Management, LLC
08.2006 - 07.2011

Bachelor of Arts - Radio And Television Broadcasting

San Francisco State University

Associate of Arts - Radio And Television Broadcasting

City College of San Francisco

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Widyaningtyas Prasetyarini