WIDYAYANTI HERTZ
Kankakee,IL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Senoir Account Manager
05.2023 - 04.2024
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
Relationship Manager
05.2013 - 05.2023
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of products and services and exceeded performance metrics for customer service.
- Conducted in-depth market research to identify new business opportunities and potential areas for expansion.
- Negotiated and closed complex deals with key clients, securing significant revenue streams.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
- Participated in staff meetings to discuss innovative strategies to improve services.
Education
Bachelor of Science - Civil Engineering
Hasanuddin University
Makassar, Indonesia09-2011
Skills
- Business development
- Schedule management
- Customer relationships
- Microsoft Office (Word, Excel, Powerpoint, Outlook)
- Google Suites (Docs, Sheets, Slides, Gmail)
- Typing speed and accuracy
- Time management and organization
- Attetion to detail and accuracy
- Database management
Languages
English
Professional Working
Indonesian
Native or Bilingual
German
Elementary
Timeline
Senoir Account Manager
05.2023 - 04.2024
Relationship Manager
05.2013 - 05.2023
Bachelor of Science - Civil Engineering
Hasanuddin University
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