Summary
Overview
Work History
Education
Skills
Timeline
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Wigdoloris Sanchez

Pineville,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Airport operations

Jetblue aviation
06.2021 - Current
  • Provide exceptional customer service
  • Assist customers in the checking in process as well as baggage handling
  • Verify customers identification
  • Communicate with customers to keep them informed
  • Coordinate various duties with coworkers and other departments to provide the best service possible to customers
  • Required to perform all duties of the operation by rotating to different work settings
  • Able to perform with different operation systems, sabre,netracer,brocksweet, tebleu, flight load monitor,
  • Operation of airport equipment such as jetbridge, turbo way, escalators, radios, tablets, as well as computer systems
  • Making clear announcements via the public address system
  • Assisting customers with special needs in any form possible.
  • Fostered partnerships and supportive relationships with local airport operations to facilitate corporate initiatives.
  • Monitored and evaluated diversified airport operations.
  • Developed and oversaw project operations and multi-functional issues through resolution.

Delivery Coordinator (seasonal)

Lowe's Home improvement
06.2021 - 08.2021
  • Supporting scheduling of deliveries
  • Inspecting merchandise prior to loading and delivering
  • Filling deliveries claim when necessary
  • Pulling and staging items for deliveries
  • Monitors product throughout the delivery/shipping process
  • Following up with customers, drivers, store staff when necessary, troubleshooting issues to ensure product is delivered on time
  • Reviewing delivery reports from the order management system sterling to check the status of deliveries
  • Communicate and maintain relationships with customers and store staff in own store and neighboring stores
  • Manage a high volume of calls with customer inquiries and issues that arise.
  • Prepared delivery loads for shipment by overseeing teams, checking containers, and coordinating pickups.
  • Obtained product specifications along with delivery address, date and contact information.
  • Scheduled deliveries, monitored progress and communicated updates to customers.
  • Managed, transmitted and filed delivery paperwork.

Airport Customer Experience Specialist

Port Authority of New york and New jersey ERMC AVIATION
03.2021 - 06.2021
  • Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed
  • Handle customer concerns and questions in a timely and efficient manner
  • Provide answers to all general inquiries from customers and other airport visitors
  • To be the face of the airport, to greet people with a smile with an engaging personality.

Salon Receptionist/ Hair Stylist

Dolores Beauty Salon
01.2006 - 02.2020
  • Consult with clients on hair needs and styling/color options, recommend and upsell hair care services/products, deliver a full range of hair services
  • Adhere to salon standards for cleanliness and guest service while seeking ways to improve the customer experience and bottom line
  • Assist customers with scheduling appointments; maintain high volume reception area
  • Maintain an inventory of beauty and style supplies to ensure smooth salon operations; responsible for ordering and organizing products
  • Led team through change management initiatives to adapt to new business policies
  • Partner with the manager to balance labor ensuring that we were operating a balanced shift while meeting goals including customer expectation
  • Engaged with the team on a daily basis to improve their productivity
  • Responsible for opening and closing Business.

Office Assistant/ Customer Service Representative

W & M Multiservice
11.2013 - 12.2014
  • Handled up to $1k daily in wire transfers and cashing in a high volume money service business
  • Responded to inquiries concerning money transfers, procedures and requirements, resolved routine and complex problems
  • Assisted clients with planning travel itineraries and booking flights and hotel stays
  • Excelled in completing all basic office duties such as faxing, scanning, maintaining the reception area, filing etc.

Education

Barringer High School
Newark, NJ

Certificate in Surgical Technologist -

Eastern International College
Belleville, NJ
06.2010

Skills

  • Bilingual: Fluent English/Spanish Experienced in Cash Handling, outstanding Customer Service, Administrative/Clerical Support Knowledgeable of Microsoft Word, and PowerPoint, Money Orders, Multitask in a high volume environment, ability to remain calm, patient under pressure, self motivated, well communication skill, attention to details, and rapid learner

Timeline

Airport operations

Jetblue aviation
06.2021 - Current

Delivery Coordinator (seasonal)

Lowe's Home improvement
06.2021 - 08.2021

Airport Customer Experience Specialist

Port Authority of New york and New jersey ERMC AVIATION
03.2021 - 06.2021

Office Assistant/ Customer Service Representative

W & M Multiservice
11.2013 - 12.2014

Salon Receptionist/ Hair Stylist

Dolores Beauty Salon
01.2006 - 02.2020

Barringer High School

Certificate in Surgical Technologist -

Eastern International College

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Wigdoloris Sanchez