Wigena Clervil
Plainfield,IN
Summary
Proven Quality Control Inspector with a track record of enhancing product quality at CEVA Logistics Inc. by implementing rigorous inspection and testing protocols. Skilled in visual inspections and adept at fostering safety, demonstrated through effective collaboration to solve recurring issues. Excelled in customer service at Claxton Poultry, significantly improving client satisfaction and loyalty through empathetic dispute resolution.
Overview
4
4
years of professional experience
Work History
Quality Control Inspector
CEVA Logistics Inc.
11.2022 - 09.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Security Officer
FedEx
10.2021 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Service Representative
Claxton Poultry
07.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Atlantic Community High Schools
Delray Beach, FL2020
Skills
Quality Control
Product Inspection
Visual inspections
Measurement techniques
Production experience
Inspections and reviews
Materials Testing
Safety Procedures
Timeline
Quality Control Inspector
CEVA Logistics Inc.
11.2022 - 09.2024
Security Officer
FedEx
10.2021 - 11.2022
Customer Service Representative
Claxton Poultry
07.2020 - 09.2021
High School Diploma -
Atlantic Community High Schools