Wikander Gutierrez
Peru,NE
Summary
Dynamic and highly motivated graduate with a bachelor's degree in Business administration and marketing with a proven track record at Fresh Ideas Food Service Management. Adept at multitasking and enhancing customer satisfaction through effective communication and teamwork. Bilingual in English and Spanish with a very high proficiency in Portuguese. Offering natural aptitude for strategic thinking and commitment to learning and growth. Bringing the ability to quickly grasp new concepts in market research and analysis, Ready to use and develop skills in any area or field I am required.
Overview
4
4
years of professional experience
Work History
Front of House
Fresh Ideas Food Service Management
08.2023 - Current
- Supported team members during peak hours, ensuring smooth operations and minimal customer wait times.
- Trained new employees on company policies, procedures, and customer service expectations for seamless integration into the team.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Collaborated with management to establish performance metrics, setting high standards for the team''s success.
Food Service Worker
Great Western Dining
09.2021 - 05.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Set up and broke down food service lines quickly to maintain service flow.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Processed customer payments and balanced cash drawers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
Bachelor of Science - Marketing Management
Peru State College
Peru, NE05-2025
Associate of Arts - Business Administration And Management
Highland Community College
Highland, KS05-2022
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong communication and interpersonal skills
- Ability to work in a team and follow instructions
- Time management and organizational abilities
- Basic computer skills (Microsoft Office, Google Suite)
- Multicultural marketing
- Branding
Languages
Spanish
English
Portuguese
Timeline
Front of House
Fresh Ideas Food Service Management
08.2023 - Current
Food Service Worker
Great Western Dining
09.2021 - 05.2022
Bachelor of Science - Marketing Management
Peru State College
Associate of Arts - Business Administration And Management
Highland Community College
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