Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Wil Moss

Portland,OR

Summary

Diligent supervisor with over 4+ years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. In addition I am confident in my creative abilities, and strive to offer my assistance in fostering community bonds through the power of art.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Satellite Records
Kalamazoo, MI
04.2018 - 06.2020
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Completed inventory audits to identify losses and project demand.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Analyzed business performance data and forecasted business results for upper management.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Communicated regularly with customers to gain insights into their needs.

Sushi Chef

Maru Sushi And Korean Grill
Kalamazoo, MI
06.2020 - 03.2021
  • Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Trained and supervised line cooks to develop new skills and improve team performance.
  • Ensured quality of product was consistent throughout shift.
  • Prepared sushi rolls with fresh ingredients and traditional recipes.
  • Calculated accurate portion sizes when making sushi rolls or platters.
  • Safely utilized knives and other sharp instruments to prepare fish for sushi-making.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Trained new employees on food preparation techniques and safety procedures.
  • Adhered to all local health department regulations and guidelines.

Line Cook

The Matador
Portland, OR
08.2022 - 01.2023
  • Ensured that all dishes were prepared according to recipe specifications.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Conducted regular maintenance checks on equipment ensuring proper functioning order.
  • Verified kitchen staff followed all recipes and portion serving guidelines correctly.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Made meals in accordance with company standards and requirements.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.

Assistant Manager

Wild Child Pizza
Portland, Oregon
01.2023 - Current
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Proposed or approved modifications to project plans.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Resolved conflicts between team members in an effective manner.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Managed customer service inquiries and complaints in a timely manner.

Education

Associate of Arts - Music And Sonic Arts

Portland Community College
Portland, OR

Skills

  • Operations Management
  • Product and Service Knowledge
  • Employee Scheduling
  • Recruiting and Interviewing
  • Sales Monitoring
  • Money Handling
  • Cost Control
  • Customer Rapport
  • Project Management
  • Orientating and Training
  • Staff Supervision
  • Schedule Oversight
  • Financial Management
  • Google Drive
  • Sound Mixing Expertise
  • Event Promotion
  • Musical Arrangements Understanding
  • Budget Development

Affiliations

  • Musician with multiple physical releases and national tours- all booked independently
  • Event promoter including the coordination of artists and venues
  • Independent music producer, proficient in several digital audio workstations

Certification

  • OLCC Worker's Permit
  • Servsafe Manager Permit
  • Oregon Food Handler's Card

Languages

Spanish
Professional

References

References available upon request.

Timeline

Assistant Manager

Wild Child Pizza
01.2023 - Current

Line Cook

The Matador
08.2022 - 01.2023

Sushi Chef

Maru Sushi And Korean Grill
06.2020 - 03.2021

Assistant Manager

Satellite Records
04.2018 - 06.2020

Associate of Arts - Music And Sonic Arts

Portland Community College

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Wil Moss