Wil Vazquez
Port St. Lucie,FL
Summary
Dynamic and results-driven Professional Services and Customer Success Leader with a proven track record in driving multi-million-dollar revenue growth and enhancing operational efficiency. Committed to optimizing resource allocation and exceeding performance metrics to elevate annual recurring revenue (ARR) and improve profit margins. Expertise in building and leading high-performing Professional Services, Consulting and Project Management teams, focusing on customer relationship management, service quality, and delivery excellence. Adept at identifying upsell opportunities and expanding market presence through innovative strategies that maximize billable staff utilization. Bilingual in English and Spanish, with basic proficiency in Portuguese.
Overview
30
30
years of professional experience
Work History
PROFESSIONAL SERVICES AND CONSULTING PARTNER / FOUNDER
IMPLEMENT2FIT CONSULTING PARTNERS, INC.
01.2022 - Current
- Leading the sales of ERP consulting services and staff augmentation, managing a team of consultants for functional and technical support and customizations, resulting in 25% services sales increase
- Formulated a risk management protocol that identified potential project pitfalls early, reducing the frequency of budget overruns by 15% and ensuring successful project completions within agreed timelines
- Achieved successful placements of low-cost SAP, Oracle, and Project Management experts both onshore and offshore
- Improved resource utilization by 20% and reduced 30% recruitment time for hard-to-find talents.
VICE PRESIDENT GLOBAL PROFESSIONAL SERVICES - CUSTOMER SUCCESS
LOFTWARE
01.2020 - 01.2022
- Increased Global Revenue by 20% YOY by leading the strategic expansion of a multi-million-dollar P&L professional services team across North America, LATAM, EMEA, APAC, and India
- Contributed to 35% Growth in Services Revenue and a 15% increase in company EBITDA within one year through improved service delivery, resource management, and global partner ecosystem development
- Improved CSAT Ratings by 30% and client retention by building long-term relationships as Executive Sponsor for high-profile projects, resolving escalations, and delivering successful implementations
- Scaled a 100+ Multi-Cultural Team, driving growth in Services Sales, Delivery, Customer Success, Cloud Operations, and Technical Consulting
- Mentored diverse global teams in solutions architecture, PMO, and training to exceed revenue and delivery targets
- Developed a Global Training and Certification Program that reduced onboarding time by 40%, training end users, partners, and internal teams through a 6-week program utilizing SAP Success Factors and Work Ramp LMS
- Implemented and Optimized Salesforce and Financial Force PSA, enabling real-time insights into key performance metrics like revenue, bookings, and project profitability
- Increased on-time delivery by 15% and improved project P&L visibility
- Developed a Global Training and Certification Program that reduced onboarding time by 40%, training end users, partners, and internal teams through a 6-week program utilizing SAP Success Factors and Work Ramp LMS
- Streamlined Statement of Work (SOW) and Bid Processes, cutting response times by 30%, resulting in faster sales cycles and increased revenue from quicker project kickoffs
- Led M&A Integration of the Professional Services of Two Acquired Companies, streamlining services operations, aligning teams, and ensuring seamless service delivery, contributing to faster market expansion and revenue growth.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
VICE PRESIDENT PROFESSIONAL SERVICES
ICERTIS
01.2019 - 01.2019
- Drove a 25% increase in revenue for Icertis SaaS Contract Lifecycle Management enterprise accounts by implementing strategic account management and professional services sales processes, successfully leading a $70M professional services team of 200 across North America and India
- Streamlined reporting and governance structures to enhance project visibility, achieving a 20% improvement in project oversight and reducing training time by 30% through the development of a 4-week training and certification boot camp, significantly boosting team readiness and overall service quality.
GLOBAL HEAD ERP - SAP DELIVERY
INKIA ENERGY (FORMERLY IC POWER)
01.2015 - 01.2018
- Led Inkia Energy’s $40M global ERP transformation, deploying SAP S/4 HANA Cloud across 11 countries, enhancing financial reporting and operational efficiency for 120+ companies
- Drove 20% project cost reduction by leading the RFI/RFP process for SAP ERP and global partner selection, ensuring alignment with business goals and optimized vendor negotiations
- Built and managed a team of 100+ professionals, increasing productivity by 30% and ensuring on-time SAP solution delivery through effective leadership and resource management
- Achieved a 95% user adoption rate within three months by implementing strategic change management, communication, and training programs, resulting in a 25% improvement in stakeholder satisfaction.
VICE PRESIDENT AMERICAS PROFESSIONAL SERVICES
ABB ENTERPRISE SOFTWARE (FORMERLY VENTYX)
01.2012 - 01.2015
- Drove a 20% year-over-year growth in services sales and delivery, significantly exceeding annual margin targets of 30% by implementing effective sales strategies, optimizing the project management office (PMO), and enhancing managed services operations across Canada, North America and Latin America
- Managed a P&L exceeding $200M while leading a team of 400+ multicultural consultants, achieving a 15% increase in overall service delivery efficiency through streamlined onboarding processes, improved product support, and enhanced service delivery frameworks for SaaS solutions in Enterprise Asset Management, Supply Chain Management, Human Resources, and Finance
- Drove a 15% increase in company revenues and EBITDA, ensuring sustainable financial growth through strategic planning and operational excellence
- Boosted consultant utilization rates by 35% by streamlining role assignments, implementing standardized methodologies, and enhancing capacity planning and resource allocation strategies
- Established a robust global implementation partner ecosystem, enhancing service delivery capabilities and resulting in a 25% increase in client satisfaction scores and a 30% improvement in project delivery timelines, significantly boosting market competitiveness
- Led the Professional Services sales process, ensuring effective scoping, estimating, and SOW creation, resulting in a 30% increase in the sales team’s ability to communicate the value of services effectively to clients, contributing to a 20% growth in service sales within one year
- Served as a strategic liaison for Professional Services and Managed Services among cross-functional teams, including Sales, Product Management, Product Development, and Technical Support, driving collaboration that resulted in enhancement of service offerings and a 25% increase in operational efficiency through streamlined processes and shared best practices.
VICE PRESIDENT PROFESSIONAL SERVICES
SABA SOFTWARE
01.2009 - 01.2012
- Spearheaded a 30% growth in services sales and revenue across Latin America (LATAM), effectively expanding the client base and enhancing market presence for Saba’s Learning Management System (LMS) SaaS solutions
- Developed and implemented a new consulting bid proposal and SOW process, reducing bid turnaround time from 4 weeks to 1 week, resulting in a 7% increase in margins and eliminating approximately $1 million in costs associated with error corrections
- Built and sustained a high-performing professional services team of 50+ specialists, focusing on pre-sales, service delivery, customer onboarding, and training, contributing to a $40+ million portfolio in SaaS professional services.
SENIOR DIRECTOR PROFESSIONAL SERVICES, PRE-SALES, AND SUPPORT
PITNEY BOWES SOFTWARE
01.2007 - 01.2009
- Managed a $20M P&L for Document Management Solutions in LATAM and the Caribbean, leading a 100+ cross-functional team in services sales and delivery, driving consistent sales growth and expanding revenue through strategic partnerships
- Launched Professional Services and Support practices, achieving a 20% revenue increase in the first year, with a 25% annual margin and over 70% resource utilization
- Delivered a 15% YOY increase in service revenue by developing new service offerings, adjusting pricing strategies, and providing superior customer service.
SENIOR DIRECTOR CONSULTING - NORTH AMERICA & LATIN AMERICA
ORACLE CORPORATION
01.1995 - 01.2006
- Optimized operational efficiency, consistently reducing costs while scaling and leading teams to ensure on-time, within-budget project delivery across a $100+ million P&L with over 300 cross-functional professionals
- Drove revenue growth to exceed $100 million, maintaining profit margins above 32% through strategic leadership and effective resource management
- Secured and delivered Oracle eBusiness solutions, generating over $70 million in revenue, and established new consulting practices across multiple regions
- Established new consulting practices in Peru, Venezuela, Colombia, Central America, and the US Southeast from inception, achieving a 41% profit margin and 72% utilization rates.
Education
Masters Equivalent - Operations Management
General Electric Corporate University
New YorkBachelor of Science - Mechanical Engineering
University of Puerto Rico
Puerto RicoTimeline
PROFESSIONAL SERVICES AND CONSULTING PARTNER / FOUNDER
IMPLEMENT2FIT CONSULTING PARTNERS, INC.
01.2022 - Current
VICE PRESIDENT GLOBAL PROFESSIONAL SERVICES - CUSTOMER SUCCESS
LOFTWARE
01.2020 - 01.2022
VICE PRESIDENT PROFESSIONAL SERVICES
ICERTIS
01.2019 - 01.2019
GLOBAL HEAD ERP - SAP DELIVERY
INKIA ENERGY (FORMERLY IC POWER)
01.2015 - 01.2018
VICE PRESIDENT AMERICAS PROFESSIONAL SERVICES
ABB ENTERPRISE SOFTWARE (FORMERLY VENTYX)
01.2012 - 01.2015
VICE PRESIDENT PROFESSIONAL SERVICES
SABA SOFTWARE
01.2009 - 01.2012
SENIOR DIRECTOR PROFESSIONAL SERVICES, PRE-SALES, AND SUPPORT
PITNEY BOWES SOFTWARE
01.2007 - 01.2009
SENIOR DIRECTOR CONSULTING - NORTH AMERICA & LATIN AMERICA
ORACLE CORPORATION
01.1995 - 01.2006
Masters Equivalent - Operations Management
General Electric Corporate University
Bachelor of Science - Mechanical Engineering
University of Puerto Rico
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