Wilfredo Velez
Chicago,Illinois
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 22+years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Fluent in Spanish.
Overview
22
22
years of professional experience
Work History
General Manager
Blick Art MAterials
Chicago, IL
06.2016 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations with maintenance providers.
- Developed and maintained relationships with customers, Schools and Art Organizations as well as suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and operational systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed effective business plans to align strategic decisions with long-term objectives.
Assistant Manager
Blick Art Materials
Chicago, IL
06.2014 - 06.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Associate Manager
Blick Art Materials
Chicago, IL
05.2013 - 06.2014
- Oversaw training and onboarding process for all newly hired employees at the Lincoln Park Store.
- Mentored and supported my GM to create strong workplace culture.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
General Manager
Nuevo Taco Loco
Chicago, IL
07.2005 - 05.2013
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Assistant Manager
Nordstrom
Chicago, IL
10.2000 - 06.2005
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Bachelor of Arts - Fine And Studio Arts
Northeastern Illinois University
Chicago, IL05.2010
Skills
- Atlassian JIRA
- Adobe Systems Adobe Photoshop
- Microsoft Internet Explorer
- Hiring and Onboarding
- Policy Development and Enforcement
- Sales Promotion
- Intuit QuickBooks
- Microsoft Outlook
- Microsoft Windows
- Project Management
- Records Organization and Management
- Originality and Creativity
- Microsoft Office
- Management Team-Building
- Supply Chain Management
- Microsoft Excel
- Financial Management
- Performance Monitoring and Evaluation
- Administrative Management
- Cost Management
- Customer Service
Timeline
General Manager
Blick Art MAterials
06.2016 - Current
Assistant Manager
Blick Art Materials
06.2014 - 06.2016
Associate Manager
Blick Art Materials
05.2013 - 06.2014
General Manager
Nuevo Taco Loco
07.2005 - 05.2013
Assistant Manager
Nordstrom
10.2000 - 06.2005
Bachelor of Arts - Fine And Studio Arts
Northeastern Illinois University