Summary
Overview
Work History
Education
Skills
Timeline
Generic

WILAILUCK MOHAN

Leander,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Sale Manager

Quattro Design
Bangkok Thailand
08.2012 - 11.2012
  • Developed sales strategies to increase customer engagement and retention.
  • Conducted market research to identify new sales opportunities and trends.
  • Collaborated with marketing to create promotional materials for campaigns.
  • Managed customer accounts to ensure satisfaction and prompt resolution of issues.
  • Analyzed sales data to identify areas for improvement in performance.

Sale And Resort Manager

Pier 42 Boutiqe Resort & Spa
Phuket Thailand
11.2010 - 03.2012
  • Managed daily operations of Pier 42 Boutique Resort & Spa.
  • Coordinated guest services and addressed customer inquiries effectively.
  • Supervised housekeeping staff to ensure cleanliness and quality standards.
  • Implemented training programs for new team members to enhance service skills.
  • Organized events and activities to engage resort guests and enhance their experience.
  • Collaborated with maintenance teams to ensure facility upkeep and safety compliance.
  • Developed relationships with local vendors for supplies and services needed at the resort.
  • Assisted in budgeting and financial planning for resort operations and activities.
  • Reviewed performance evaluations of employees in order to recognize outstanding work.
  • Oversaw maintenance of grounds, facilities and equipment at the resort.
  • Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
  • Maintained relationships with local businesses that could provide services or discounts for guests.
  • Resolved guest complaints or escalated them as necessary to ensure satisfaction.

Sales Coordinator

Rawi Warin Resort & Spa
Bangkok Thailand
04.2010 - 11.2010
  • Coordinated sales order processing and ensured timely delivery of products.
  • Managed customer inquiries and provided accurate product information.
  • Assisted in preparing sales reports and tracking inventory levels.
  • Collaborated with sales team to streamline communication and workflow processes.
  • Organized promotional materials for product launches and events.
  • Facilitated scheduling of meetings between clients and sales representatives.
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
  • Supported sales team by delivering current territory sales data and costing information.
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
  • Performed follow-up calls with customers after each sale was completed.

Guest Service Agent

Hilton Phuket Arcadia Resort & Spa
Phuket Thailand
10.2006 - 02.2010
  • Managed guest check-in and check-out processes efficiently.
  • Greeted guests with a friendly and welcoming attitude.Provided exceptional customer service by addressing guest inquiries promptly.
  • Responded to guests, including email, telephone, and in-person inquiries.
  • Coordinated with housekeeping to ensure room readiness for arriving guests.
  • Assisted guests with concierge services, including dining and activity recommendations.
  • Resolved guest complaints by implementing appropriate solutions quickly.
  • Processed guest payments quickly and efficiently.Maintained accurate records of guest interactions and transactions diligently.
  • Welcomed large volume of guests and improved overall customer service.
  • Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.

Education

Bachelor of Arts - Social Sciences

Kasetsart University
Bangkok Thailand
11-2002

Skills

  • Customer relationship management
  • Customer engagement
  • Market research
  • Performance improvement
  • Training and development
  • Product knowledge

Timeline

Sale Manager

Quattro Design
08.2012 - 11.2012

Sale And Resort Manager

Pier 42 Boutiqe Resort & Spa
11.2010 - 03.2012

Sales Coordinator

Rawi Warin Resort & Spa
04.2010 - 11.2010

Guest Service Agent

Hilton Phuket Arcadia Resort & Spa
10.2006 - 02.2010

Bachelor of Arts - Social Sciences

Kasetsart University

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