WILANE CLARK
San Diego,Ca
Summary
Supervisory Sale Associate at Navy Exchange. Versatile, reliable and efficient with more than 10 years experience in customer service. I started as a seasonal worker but through hard work, dedication, perseverance, skills and flexibility at work I get promoted. I am organized, detail oriented and have understanding in general accounting and finance concepts, computer literate. Enthusiastic and follows policies and procedures while offering a friendly customer environment. Dedicated and motivated to maintain customer satisfaction for company success. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Supervisory Sale Associate
NAVY EXCHANGE SERVICE COMMAND
10.2013 - Current
- Provides work direction and supervision for a group of associates within assigned departments/location engaged in performing various clerical, retail and services functions.
- Prepares work schedules; makes assignments and reassignments depending on workload; provides on-the-job training, orientation and instructions on new procedures; provides guidance and assistance to subordinates in connection with problems encountered.
- Reviews work of subordinates; accomplishes performance appraisals.
- Promotes employee morale and attempts to resolve employee relations problems.
- Ensures timely stock replenishment of merchandise within assigned areas of responsibility.
- Make sure the stock on hands adjustment such as zero out are properly handled.
- Responsible for the security of cash, make sure the money inside the safe is verified before and after shift.
- Responsible for the efficient operation of assigned merchandise departments within the main retail store or service departments.
- As required, checking of upcoming sales and events in the HUB is important to make sure that sales signs should be requested in advance and be put out in the sales floor in a timely manner.
- Managed returns and exchanges process ensuring correct paperwork was completed accurately. Assisting customers needs.
- Setting up a planogram before it's due date is one of the important task.
- Assures prices are updated and marked on individual items and that displays are safely and neatly arranged.
- Sending emails to the buyers and communicate with the customers regarding their special orders.
- Responsible for doing the e-time of the associates making sure that they clock in and out correctly, lates, annual and sick leave as well as breaks are properly input to the system *
- Organized special events such as promotional activities or seasonal sales campaigns.
- Performs other related duties as assigned.
Part Time Sales Clerk
The UPS Store
09.2018 - 06.2020
- Greet and make sure customers are happy and satisfied with the services we provide
- Process mails, packing and shipping packages
- Assist customer for sending fax and track the incoming and outgoing shipments
- Respond to customers telephone inquiries such as opening mailbox, notary services and shipping policy
- Maintaining the store cleanliness
- Perform all types register transactions
- And do other duties as may assigned.
Education
BACHELOR OF SCIENCE IN COMMERCE MAJOR IN MANAGEMENT -
ST. COLUMBAN COLLEGE
PHILIPPINES03-1999
Skills
- Bilingual in [Language]l
- Exceptional multi-tasker
- Superb time management
- Goal Setting
- Product Knowledge
- Detail oriented
- Organized
Languages
English
Professional
Tagalog/ Filipino
Professional
Timeline
Part Time Sales Clerk
The UPS Store
09.2018 - 06.2020
Supervisory Sale Associate
NAVY EXCHANGE SERVICE COMMAND
10.2013 - Current
BACHELOR OF SCIENCE IN COMMERCE MAJOR IN MANAGEMENT -
ST. COLUMBAN COLLEGE
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