Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Wilany Arroyo

DeBary,FL

Summary

Dynamic Certified Medical Assistant with extensive experience at AdventHealth, excelling in electronic health records and healthcare communication. Proven ability to train staff and manage medical supplies effectively, ensuring optimal patient care. Recognized for strong team collaboration and conflict resolution skills, contributing to a streamlined healthcare environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

AdventHealth
Orange City, FL
04.2023 - Current
  • Maintained inventory of medical supplies and ensured proper stock levels were met.
  • Supported healthcare providers by documenting patient interactions in electronic records system.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Trained new medical assistants on procedures and office protocols.
  • Assisted physicians with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Medical Assistant

Spine and Sports Medicine
Deltona, FL
11.2022 - 12.2022
  • Externship
  • Administered injections, medications and treatments as directed by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.

Medical Device Assembler

Invacare
Sanford, FL
03.2021 - 04.2022
  • Organized workstations, ensuring that all necessary supplies were available when needed.
  • Tested assembled products to verify proper functioning.
  • Provided feedback regarding efficiency improvements for the assembly line.
  • Inspected finished products for defects before shipment to customers.
  • Monitored quality control standards throughout the assembly process.
  • Assisted in training new assemblers on assembly processes and procedures.
  • Assembled medical devices using hand tools, power tools and automated equipment.

Production Line Operator

Fathers Table
Sanford, FL
10.2020 - 03.2021
  • Collaborated with team members to ensure smooth flow of work on production line.
  • Cleaned and sanitized work areas and equipment to meet health standards.
  • Operated machinery to process, package, and store food products.
  • Labeled finished product containers with required information.
  • Worked collaboratively with other team members in a fast-paced environment.
  • Processed orders quickly and accurately according to customer specifications.
  • Monitored stock levels of supplies used in production processes.

Sales Associate Supervisor

J.Crew
Orlando, FL
04.2017 - 03.2020
  • Supervised and trained sales associates in customer service, product knowledge, sales techniques, and store policies.
  • Provided constructive feedback to employees regarding their job performance.
  • Performed cashier duties when necessary during peak business periods or unexpected absences.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards customers.
  • Demonstrated excellent communication skills when interacting with customers, vendors, or other departments within the organization.

Beauty Advisor

Sally's Beauty Supply
Orlando, FL
05.2015 - 03.2017
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Managed inventory levels by monitoring stock levels regularly.
  • Provided customers with product advice and recommendations based on their individual needs.
  • Ensured that all displays were neat and organized at all times.
  • Assisted in opening and closing procedures including counting money drawer contents at end of shift.
  • Created a positive shopping experience for each customer through effective communication skills.

Sales Associate

SKECHERS Factory Outlet
Orlando, FL
12.2013 - 04.2015
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed transactions using a point-of-sale system.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Greeted customers and provided exceptional customer service.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed credit card transactions quickly and securely.

Dishwasher

IHOP
Orlando, FL
11.2012 - 10.2013
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.

Assistant Manager

Canas Medical Center
Ponce, Puerto Rico
07.2008 - 09.2011
  • Ordered office supplies and maintained inventory levels of medical supplies.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Retrieved lab results from outside laboratories and entered them into EHR systems.
  • Greeted patients, verified insurance coverage and collected copayments.
  • Scanned documents into EHR systems according to established protocols.
  • Entered patient demographic information into the Electronic Health Records system.
  • Maintained current, organized, and efficient office inventories.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.

Education

Bachelor of Science - Clinical Practice Manager

Florida Technical College
DeLand, FL
11-2024

Diploma - Certified Medical Assistant

Florida Technical College
DeLand, FL
12-2022

Diploma - Medical Billing And Coding Specialist

Florida Technical College
DeLand, FL
03-2022

Diploma - Medical Secretary

Ponce Paramedical College
Ponce, Puerto Rico
05-2008

Diploma - Cosmetology

Emma's Beauty Academy
Juana Diaz, Puerto Rico
06-2003

Skills

  • Electronic health records
  • Patient intake procedures
  • Medical supply management
  • Healthcare communication
  • Inventory management
  • Employee training
  • Proper sterilization techniques
  • Clinical and administrative support
  • OB/GYN procedures
  • Certified in basic life support (BLS)
  • Medical terminology proficiency
  • Conflict resolution
  • Team collaboration
  • Time management
  • Team leadership
  • Quality control

Accomplishments

  • Customer Service Award

Certification

  • Basic Life Support
  • Medical Assistant

Languages

Spanish
Native/ Bilingual
English
Full Professional

References

References available upon request.

Timeline

Certified Medical Assistant

AdventHealth
04.2023 - Current

Medical Assistant

Spine and Sports Medicine
11.2022 - 12.2022

Medical Device Assembler

Invacare
03.2021 - 04.2022

Production Line Operator

Fathers Table
10.2020 - 03.2021

Sales Associate Supervisor

J.Crew
04.2017 - 03.2020

Beauty Advisor

Sally's Beauty Supply
05.2015 - 03.2017

Sales Associate

SKECHERS Factory Outlet
12.2013 - 04.2015

Dishwasher

IHOP
11.2012 - 10.2013

Assistant Manager

Canas Medical Center
07.2008 - 09.2011

Bachelor of Science - Clinical Practice Manager

Florida Technical College

Diploma - Certified Medical Assistant

Florida Technical College

Diploma - Medical Billing And Coding Specialist

Florida Technical College

Diploma - Medical Secretary

Ponce Paramedical College

Diploma - Cosmetology

Emma's Beauty Academy

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