Wilben Napayonak
Anchorage
Summary
Dynamic professional with a proven track record in small business operations and customer relations. As Owner of a Bed and Breakfast, I enhanced customer satisfaction through exceptional service and efficient processes. Previously, as Serafood Manager at Carr's Safeway, I motivated teams and resolved disputes, fostering a productive and organized environment.
Overview
3
3
years of professional experience
Work History
Owner Bed and Breakfast
Self
03.2022 - 11.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Carr's Safeway Serafood Manager
Denise Jansen
01.2022 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
GED -
Koyuk High School
Koyuk, AK04-1982
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Accomplishments
As Seafood Manager I was responsible for supervising seafood employees on a daily basis. Make orders from local and out of state vendors to ensure adequate inventory. Assist customers when necessary. Provided good customer service.
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Owner Bed and Breakfast
Self
03.2022 - 11.2024
Carr's Safeway Serafood Manager
Denise Jansen
01.2022 - 09.2024
GED -
Koyuk High School
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