Wilber Garcia
Woodside,NY
Summary
Customer Service Representative bringing top-notch skills in cash handling and customer satisfaction , active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Community Financial Services Centers(CFSC)
New York, NY
07.2020 - Current
- Managing cash flow, maintaining accurate records, and ensuring compliance with regulatory requirements
- Overseeing daily operations with daily responsibilities including: Finance, Compliance, Customer Service, Training
- Trained 15 new hires from compliance to customer service to exceptional service delivery and customer satisfaction
- Assist with identifying and mitigating risks associated with check cashing and other financial services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Operated cash register for cash, check, and debit card transactions with excellent accuracy levels.
Intern
CTE Summer Scholars Program
New York, NY
05.2019 - 05.2021
- Selected to participate in a Bank of America sponsored internship training program that places talented students in media, graphics, IT and software engineering internships
- Participate in 20 hours of career readiness training including professional communication, project management, conflict resolution and personal brand
- Develop an understanding of the fundamentals of design thinking and project management skills through a 42 hour course
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Led efforts in analyzing company website analytics to discern visitor demographics, behavior patterns, and peak traffic times. Utilized data insights to optimize website content and enhance user experience.
Education
Information Technology High School
New York, NYSkills
Microsoft office proficient
Adaptability
Technology Literacy
Active listener
Resourceful
Team Player
Complaint Resolution
Training Delivery
Attention to Detail
Bilingual in intermediate Spanish
Timeline
Customer Service Representative
Community Financial Services Centers(CFSC)
07.2020 - Current
Intern
CTE Summer Scholars Program
05.2019 - 05.2021
Information Technology High School