Summary
Work History
Education
Skills
Languages
Timeline
Generic

Wilber Lopez Rodriguez

Sykesville,MD

Summary

Dynamic leader with extensive experience at Chick Fil A, driving operational efficiency and enhancing customer engagement. Proven track record in budget management and team leadership, successfully implementing inventory practices that reduced waste. Committed to fostering a collaborative culture while ensuring high-quality service delivery and safety standards.

Work History

Director

Chick Fil a
Rockville, MD
08.2022 - 2025
  • Led team to enhance operational efficiency through process optimization and staff training initiatives.
  • Developed and implemented strategic marketing campaigns to increase brand awareness and customer engagement.
  • Oversaw daily operations, ensuring adherence to company standards and maintaining high-quality service delivery.
  • Analyzed sales data to identify trends, inform decision-making, and drive revenue growth strategies.

Manager

Chick Fil a
Rockville, MD
08.2022 - 2025
  • Oversaw daily operations ensuring efficient service delivery and adherence to standards.
  • Trained team members on customer service protocols and operational procedures.
  • Implemented inventory management practices to minimize waste and optimize stock levels.
  • Developed and maintained employee schedules to ensure adequate staffing during peak hours.
  • Enhanced customer satisfaction through effective conflict resolution and service recovery techniques.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

Education

High School Diploma -

Mount Hebron High School
Ellicott City, MD
05.2021

Skills

  • Customer engagement
  • Inventory management
  • Safety procedures
  • Team leadership
  • Budget management
  • Financial reporting
  • Facilities management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Director

Chick Fil a
08.2022 - 2025

Manager

Chick Fil a
08.2022 - 2025

High School Diploma -

Mount Hebron High School

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