Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Wilbert Alonso

La Feria,TX

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Proficient shift Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise.

Overview

15
15
years of professional experience

Work History

Manager

McDonald's
08.2017 - 07.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Janitor

La Feria ISD
12.2015 - 04.2017
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
  • Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
  • Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
  • Addressed minor maintenance issues promptly to prevent further damage or escalation.
  • Responded quickly to urgent maintenance requests from building occupants or management staff members.
  • Enhanced building safety through regular inspection and repairs.
  • Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
  • Safeguarded building security by locking doors and setting alarms at the end of each shift.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Checked in and stocked inventory throughout facility.
  • Reported damages and hazardous conditions to management for further action.

Volunteer Firefighter

City Of La Feria, Tx
02.2009 - 12.2015
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
  • Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
  • Minimized risk of accidents on scene by following established protocols regarding traffic control management.
  • Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
  • Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
  • Assisted in Supporting strong relationships between the fire department and neighboring agencies through collaborative efforts during multi-unit training simulations.
  • Assisted in Improving community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
  • Assessed and repaired fire extinguishers and various fire equipment for stations.
  • Performed maintenance on water tanks, fire hoses and other firefighting equipment.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Completed training to stay in peak physical fitness and handle challenging tasks.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Assisted with regular maintenance of firefighting equipment.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Operated hoses, ladders and other firefighting equipment.
  • Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
  • Assisted in fire drills and trained new recruits in use of firefighting equipment.

Cook, Prep

Stripes Gas Station
10.2014 - 08.2015
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Call Center Representative

Advanced Call Center Technologies, ACT
10.2013 - 09.2014
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Education

High School Diploma -

Miami Senior High School
Miami, FL
06-2004

Skills

  • Customer service
  • Cleaning
  • Vehicle extrication
  • Cooking
  • Fire suppression
  • Food handling
  • Decision-making
  • Time management
  • Team leadership
  • Restroom care
  • Customer support
  • Fire suppression tools operations

Languages

Spanish
Native or Bilingual

Timeline

Manager

McDonald's
08.2017 - 07.2024

Janitor

La Feria ISD
12.2015 - 04.2017

Cook, Prep

Stripes Gas Station
10.2014 - 08.2015

Call Center Representative

Advanced Call Center Technologies, ACT
10.2013 - 09.2014

Volunteer Firefighter

City Of La Feria, Tx
02.2009 - 12.2015

High School Diploma -

Miami Senior High School

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