Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wilbert Arroyo

Detroit

Summary

Dedicated housekeeping professional with extensive experience at Embassy Suites, recognized for enhancing cleanliness standards and fostering teamwork. Skilled in bathroom cleaning and customer service, I implemented efficient procedures that improved guest satisfaction. My proactive approach and attention to detail ensured optimal facility maintenance and a welcoming environment for all guests.

Overview

2025
2025
years of professional experience

Work History

Housekeeper

Embassy Suites
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Housekeeping

Townsend Hotel Contractor
04.2023 - 08.2024
  • Managed work schedules and task assignments for housekeeping personnel, ensuring optimal coverage and productivity.
  • Collaborated with hotel management to develop strategies for continuous improvement in the housekeeping department.
  • Improved cleanliness standards by implementing efficient housekeeping procedures and practices.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Ensured efficient room turnover with timely completion of housekeeping duties for guest arrivals.
  • Streamlined event execution by effectively coordinating with various departments, including catering, audiovisual, and housekeeping teams.
  • Managed housekeeping scheduling and planning.
  • Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
  • Reviewed housekeeping supply charts and inventories.
  • Streamlined communication between housekeeping staff and management, addressing concerns promptly and professionally.
  • Promoted customer-centric culture within the housekeeping department by emphasizing attentive service during inspections.
  • Improved communication with housekeeping and maintenance departments, ensuring guest requests were promptly fulfilled.

Janitorial Worker

Taco Bell Restaurant
06.2019 - 03.2020
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Cleaned and sanitized drinking fountains.
  • Kept building spaces premises clean inside and outside.

Bus Janitor

Grounds Travel
05.2019 - 01.2020
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Maintained floor cleaning and waxing equipment.
  • Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
  • Enhanced building safety through regular inspection and repairs.
  • Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
  • Safeguarded building security by locking doors and setting alarms at the end of each shift.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Checked in and stocked inventory throughout facility.
  • Reported damages and hazardous conditions to management for further action.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Moved furniture for cleaning and set up for special events.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Reported vandalism or other damage to property to supervisor.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Supervised supplies in inventory and submitted reorder requests.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Dishwasher

Dennys Restaurant
05.2017 - 08.2018
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
  • Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.

Education

High School Diploma - General Studies

Southwest High School
Detroit, MI
05.1988

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning

Timeline

Housekeeping

Townsend Hotel Contractor
04.2023 - 08.2024

Janitorial Worker

Taco Bell Restaurant
06.2019 - 03.2020

Bus Janitor

Grounds Travel
05.2019 - 01.2020

Dishwasher

Dennys Restaurant
05.2017 - 08.2018

Housekeeper

Embassy Suites

High School Diploma - General Studies

Southwest High School