Wilbert Bennett
Brooklyn,NY
Summary
Customer-oriented professional with a strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Resourceful and well-organized with excellent leadership abilities and a strong background with team building and development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Brewer Attorneys and Counselors
New York, NY
07.2023 - Current
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Organized company events including holiday parties, team building activities .
Floor Ambassador 2
Milbank LLP
New York, NY
07.2020 - 07.2023
- Offer diverse clerical support to office team members, manage correspondence, answer telephone calls and track documentation
- Disperse incoming mail to correct recipients throughout office
- Collect and correlate various documents to prepare for filling, storage, and processing
- Handle request-for-information and delegate customer service task to appropriate employees
- Work directly with management and supervise Ambassador staff to ensure customer service satisfaction
- Assisting the T&E Legal Team Assistants, Partners, and Associates with prepping documents for execution, and binding Will/Trusts according to Attorney’s preferences.
Office Manager
Ameriprise Financial
New York, NY
06.2016 - 07.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Coordinated travel itineraries and appointments to improve office operations
- Wrote professional business correspondence to maintain strong line of communications
- Collaborated with staff to maximize customer satisfaction
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Trained new Employees on procedures and policies to maximize efficiency.
Office Service Representative
AXA USA
New York, NY
08.2015 - 06.2016
- Worked with supervisors to identify office-specific issues and recommended solutions, executing sound judgment to resolve administrative matters
- Arranged conference room set-ups for meetings
- Organizing training materials and user manuals for staff meetings
- Developed organizational filing systems for confidential customer records and reports
- Generated shipment invoices, prepared packages and set up courier deliveries for customers
- Proficient with UPS, FedEx, USPS cost, rules, and regulations
- Produced professional and error-free letters, presentations, and spreadsheets.
Supervisor Team Lead
Aurora Events
Las Vegas, NV
02.2012 - 07.2015
- Developed streamlined task systems to provide more effective workflows for both team members and management staff
- Prepared and presented technical proposals for clients
- Crafted diagrams and flowcharts outlining logical operational steps
- Developed and managed project plans while providing status updates to management
- Maintained quality-focused performance benchmarks and schedules when directing project teams
- Supervised staff of more than 50 persons.
Education
Career Development Program -
Canon Business Process Services
01.2020
Bachelor of Arts - Theater Arts
Louisiana State University and A&M College
01.1999
Skills
- Excellent Interpersonal Communication Skills
- Computer literacy in all Microsoft Suite products including Word, Excel, Outlook, and PowerPoint
- Scheduling and calendar management
- Supporting senior level executives
- Customer Service Skills
- Detail oriented
- Multi-tasker
- Administrative Support
- Office Management
- Operations Management
- Event Coordination
Accomplishments
- Canon Business Process Services Employee of the Month, December 2017
- Canon Business Process Services Employee of the Month, December 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Office Manager
Brewer Attorneys and Counselors
07.2023 - Current
Floor Ambassador 2
Milbank LLP
07.2020 - 07.2023
Office Manager
Ameriprise Financial
06.2016 - 07.2021
Office Service Representative
AXA USA
08.2015 - 06.2016
Supervisor Team Lead
Aurora Events
02.2012 - 07.2015
Career Development Program -
Canon Business Process Services
Bachelor of Arts - Theater Arts
Louisiana State University and A&M College