Wilbert Brandtonies

• Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
• Operated welding machines and grinders to cut, shape and join metal workpieces.
• Fabricated components and structures following customer requirements.
• Cut bent, and formed sheet metal and other materials to create metal works.

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
• Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
• Tested systems, noting issues and completing preventive maintenance.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Serviced Home appliances in customers homes and repaired factory appliances at the LDC in east Lansing MI.

• Enhanced customer satisfaction by promptly addressing warranty claims and providing efficient solutions.
• Managed inventory levels effectively, ordering replacement parts as needed while avoiding excess stock or delays in repair times.
• Kept abreast of industry developments, attending training sessions and workshops to maintain expertise in current best practices for warranty management.
• Collaborated with manufacturers to address recurring product defects, leading to improved overall product quality.
• Trained new technicians in company procedures, contributing to a consistent level of service across the team.
• Played a key role in resolving customer disputes related to warranties, providing clear explanations of company policies and negotiating fair resolutions when necessary.
• Maintained detailed records of all completed repairs, aiding in future analysis and identification of potential trends or areas for improvement.
• Provided exceptional customer service, ensuring timely communication on the status of warranty claims and repairs.
• Increased efficiency of repair work, conducting thorough assessments to identify root causes of issues.
• Diagnosed and repaired problems with electrical and mechanical systems.