Wilbert Dreher
Pittsburgh,PA
Summary
Original Web Designer with abilities in web design, development and implementation. Talented at designing detailed mockups for all screen templates, charts and graphs. Hands-on experience in coordinating email marketing campaigns and newsletters. Hardworking and ambitious with gained expertise in data structures and algorithms.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Web Designer/Freelanced
eyes 4 graphics
09.2015 - Current
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
remote customer service representative
dicks sporting goods
Customer Service Manager
West Corporation
microsoft 365 fundamentals specialization
Microsoft
Media Design
Art Institute of Pittsburgh
Computer information Systems in web-design
Erie business center
Independent Contractor
Liveops
01.2023 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Independent Contractor
Arise
09.2022 - 01.2024
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
Customer Service Representative
Blair Inc
09.2000 - 09.2003
- Fielded incoming calls and communicated positively with callers
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Processed customer payments for products.
Directory Assistance Operator
GTE
04.1998 - 01.2003
- Boosted office efficiency by documenting calls and typing up correspondence
- Helped individuals with hearing difficulties use assistive services to complete calls
- Supported callers in stressful situations and emergencies with specialized call support.
Education
Media Design -
Art Institute of Pittsburgh
Pittsburgh, PAComputer information Systems in web-design -
Erie business center
Erie, PAmicrosoft 365 fundamentals specialization -
Microsoft
07.2024
Skills
- Skill Development
- Web Design
- Adobe Photoshop
- Domain Registration
- Web Design Templates
- Website Navigation
- Website Privacy and Security
- User Research
- Digital Media Management
- Critical Thinking
- Active Listening
- Document Scanning
- Layout Design
- Web design templates
Certification
- Web-Design
- Specialization in Microsoft 365 (currently enrolled)
References
References available upon request
Timeline
Independent Contractor
Liveops
01.2023 - Current
Independent Contractor
Arise
09.2022 - 01.2024
Web Designer/Freelanced
eyes 4 graphics
09.2015 - Current
Customer Service Representative
Blair Inc
09.2000 - 09.2003
Directory Assistance Operator
GTE
04.1998 - 01.2003
Media Design -
Art Institute of Pittsburgh
Computer information Systems in web-design -
Erie business center
microsoft 365 fundamentals specialization -
Microsoft
- Web-Design
- Specialization in Microsoft 365 (currently enrolled)
remote customer service representative
dicks sporting goods
Customer Service Manager
West Corporation
microsoft 365 fundamentals specialization
Microsoft
Media Design
Art Institute of Pittsburgh
Computer information Systems in web-design
Erie business center
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