Jo Ann Garcia
Winston Salem
Summary
Seasoned Kitchen/Assistant General Manager with a proven track record at Applebee's, excelling in leadership and team building to elevate customer satisfaction. Expert in inventory control and P&L management, achieving operational excellence. Fostered a culture of teamwork, significantly enhancing staff performance and customer retention through innovative training programs.
Overview
25
25
years of professional experience
Work History
AGM
Applebee's
05.2018 - Current
- Company Overview: Seasoned Kitchen/ General Manager with a proven track record at AppleBee's, excelling in leadership and team building to elevate customer satisfaction
- Expert in inventory control and P&L management, achieving operational excellence
- Fostered a culture of teamwork, significantly enhancing staff performance and customer retention through innovative training programs
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at all levels of the organization
- Maintained accurate inventory of all food items, supplies, and equipment to ensure efficient operations
- Developed and implemented training programs for kitchen staff, emphasizing proper food handling techniques, customer service and safety protocols
- Established effective communication between cooks, servers, bartenders, management team, and customers to ensure the smooth operation of services provided by the kitchen
- Analyzed data from financial reports to identify areas of improvement in business operations
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project
- Responsible for maintaining labor by cutting efficiently and creating a schedule close to model
- Responsible for truck ordering
- Making sure we have product in house but ordering just what we needed to maintain weekly inventory levels of days on hand so that we had the freshest product to serve our guests
- Created a culture of Teamwork to get everyone on board to achieve smooth running shifts
- Signed in FOH and BOH team members to make sure that they looked appropriate and were knowledgeable of what each position's expectations were
- Cash Handling- Maintained petty cash in safe along with tills
- Seasoned Kitchen/ General Manager with a proven track record at AppleBee's, excelling in leadership and team building to elevate customer satisfaction
- Expert in inventory control and P&L management, achieving operational excellence
Kitchen Manager / Service Manager
O'Charley's
10.2012 - 04.2018
Service Manager
Red Lobster
04.2000 - 12.2011
- Deposited money and went to bank daily minus weekends
- Change when needed
- Inventory- weekly inventory to see our actual vs Theoretical on P&L reports
- Drill down to see what our actual loss and profit was
- Creating a positive culture and provide a happy working environment
- Touch tables to make sure that every guest is happy and satisfied with service and food
- Met with customers to discuss service needs and offer available solutions
- Prep and prepare food in a clean environment
- Recipes in place at all times to maintain consistency in all prepped product
- Established project control procedures such as project forecasts and cash flow projections
- Established operational objectives and work plans and delegated assignments to staff
- Had alley rally's to reinforce expectations and celebrate goals met or compliments received
- Read daily reports to make sure we knowledgeable and aware
Education
High School Diploma -
WB Tay High School
Corpus Christi, TXSkills
- Leadership and team building
- Customer Relationship Management
- Team Leadership
- Staff training/development
- Problem Resolution
- Training and Development
- Customer Retention
- Inventory Control
- P&L Management
- Consistently meet goals
Timeline
AGM
Applebee's
05.2018 - Current
Kitchen Manager / Service Manager
O'Charley's
10.2012 - 04.2018
Service Manager
Red Lobster
04.2000 - 12.2011
High School Diploma -
WB Tay High School
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