Wilbert Rutherford
Jacksonville,FL
Summary
At Famous Amos Restaurant, I spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction, leveraging my expertise in sales strategy development and brand management. My leadership fostered a team-oriented environment, driving a notable increase in revenue. My adeptness in advertising and employee relations has been pivotal in building enduring client relationships and optimizing workforce productivity.
Overview
32
32
years of professional experience
1
1
Certification
Work History
General Manager
Famous Amos Restaurant
Jacksonville, FLORIDA
04.1993 - Current
- Supervised employees through planning, assignments, and direction.
- Analyzed market trends to inform business decisions and strategies.
- Designed sales and service strategies to improve revenue and retention.
- Monitored progress by establishing plans, budgets and measuring results.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, interviewed and hired qualified staff for open positions.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Trained employees on duties, policies and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Formed and sustained strategic relationships with clients.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
Some College (No Degree) - Hospitality Administration And Management
Florida Community College
Jacksonville, FLSkills
- Advertising and marketing
- Sales Strategy Development
- Brand Management
- Operational Efficiency Enhancement
- Employee Relations Oversight
- Sales Knowledge
Affiliations
- Martial art training and teaching
Accomplishments
- Black belt in martial arts
Certification
- Certified Food Protection manager
Languages
English
Professional
Timeline
General Manager
Famous Amos Restaurant
04.1993 - Current
Some College (No Degree) - Hospitality Administration And Management
Florida Community College
Similar Profiles
Aaron OrrAaron Orr
Server at Famous AmosServer at Famous Amos
Nur Afiqah Nur Afiqah null
Food and Beverage Cashier at Famous AmosFood and Beverage Cashier at Famous Amos
Angela FaulkAngela Faulk
Cashier Team Lead at Famous AmosCashier Team Lead at Famous Amos
NO NUAMNO NUAM
Cashier at McDonald'sCashier at McDonald's
Adela KodraAdela Kodra
Licensed Nail Technician at Castle NailsLicensed Nail Technician at Castle Nails