Summary
Overview
Work History
Skills
Education
Certification
Timeline
Generic

Wilbert Serrano

New York,NY

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hard working team member skilled in safety moving heavy loads manually or using forklifts and pallets.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Yard Technician

Durante Rentals
Queens, NY
10.2021 - Current
  • Maintained quality assurance and customer satisfaction objectives.
  • Executed diagnostics, troubleshooting and evaluations on all construction equipments.
  • Conducted tests of components and systems to evaluate performance and identify concerns.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Yard Supervisor

Durante Rentals
Hasbrouck Heights, NJ
07.2020 - 10.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Analyzed equipment breakdowns using various troubleshooting methods.

Yardman

Durante Rentals
Queens, NY
08.2019 - 07.2020
  • Operated motor vehicles and light trucks to load and unload supplies and equipment.
  • Reported unsafe conditions, accidents and incidents to supervisor and developed solutions to promote safe working environment.
  • Used forklifts and pallet jacks to relocate products.
  • Checked packages and merchandise for damage and notified vendors.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.

Clerk Specialist

John Jay College Of Criminal Justice
New York, NY
08.2017 - 05.2019
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Received and routed business correspondence to correct departments and staff members.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Skills

  • Safety Standards
  • Heavy Machinery Operation
  • Visual Inspections
  • Routine Inspections
  • Yard Operations Support
  • Power Washing
  • Materials Handling Safety Training
  • Loose Materials Movement
  • Storage Area Maintenance
  • Adaptable to Changing Needs
  • Electric Pallet Jacks
  • Equipment Maintenance
  • Storage Area and Container Cleaning

Education

No Degree - English Literature

John Jay College of Criminal Justice of The City University of New York
New York, NY

No Degree - English Literature

Hostos Community College of The City University of New York
The Bronx, NY

High School Diploma -

James Rickards High School
Tallahassee, FL
09.2005

Certification

  • OSHA License - 10 hour

Timeline

Yard Technician

Durante Rentals
10.2021 - Current

Yard Supervisor

Durante Rentals
07.2020 - 10.2021

Yardman

Durante Rentals
08.2019 - 07.2020

Clerk Specialist

John Jay College Of Criminal Justice
08.2017 - 05.2019

No Degree - English Literature

John Jay College of Criminal Justice of The City University of New York

No Degree - English Literature

Hostos Community College of The City University of New York

High School Diploma -

James Rickards High School

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Wilbert Serrano