Wilbert Shepherd

over seen 70 agents who assist the citizen with city services. Data entry into the computer for future service. over all employees records. Conduct neighborhood meetings on City service, Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources , ensured compliance with relevant policies and procedures, and facilitated the hiring process by working closely with HR candidate screening, interviewing, and onboard new administrative staff members, improved employees productivity by providing comprehensive training and support in office management tasks.

• Ensured timely completion of projects by effectively managing workloads and prioritizing tasks for the administrative team.

• Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and resolution of multiple instances of employee misconduct.
• Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
• Completed incident reports and activity logs for accurate, current records.
• Conducted daily store walk-throughs to identify potential security risks.

• Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
• Collaborated with cross-functional teams to design and execute comprehensive audit plans, ensuring alignment with company objectives.
• Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
• Identified and reported audit issues.