Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wilbert G Martinez Rodriguez

Draper,UT

Summary

Hardworking employee enthusiastic about learning field Business inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Legally to work in Unites States of America, No Sponsor need it

Overview

21
21
years of professional experience

Work History

Amazon Driver

Amazon Flex
01.2016 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

B2B Sales Representative

DILCOVIBACA - SHELL ROYAL DUTCH PETROLEUM COMPANY
04.2013 - 10.2015
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Developed, maintained and utilized diverse client base.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Set and achieved company defined sales goals.
  • Consulted with businesses to supply accurate product and service information.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Recorded accurate and efficient records in customer database.
  • Achieved or exceeded company-defined sales quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Quoted prices, credit terms and other bid specifications.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Contributed to team objectives in fast-paced environment.
  • Built diverse and consistent sales portfolio.
  • 2 Times Best Sales Representative (West side)

Front Desk Manager

LIDOTEL HOTEL BOUTIQUE VENEZUELA
07.2006 - 11.2012
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Prepared weekly employee work schedules to meet operational needs.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Managed front desk maintenance of client records and lab data.
  • Created Budget Annual

Administrative Assistant

JW Marriott Hotel
07.2002 - 11.2005
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Scheduled Teams and programming meeting with the General Manager
  • Customer Service, follow up to guest incidents.
  • Report immediately to Department Manager and General Manager

Education

Bachelor of Business Administration - Business Administration

IUTIRLA
TACHIRA VENEZUELA
02.2014

Engineering - Mechanical Engineering

UNEXPO
Caracas Venezuela
09.2004

Skills

  • Safety Standards
  • Communications Strategies
  • Referral Generation
  • Valid Driver's License
  • Processes and Procedures
  • Safety Management
  • Schedule Management
  • Corrective Actions
  • Sales and Marketing
  • Verbal and Written Communication
  • Customer Service
  • Microsoft Word

Languages

Spanish
Native or Bilingual

Timeline

Amazon Driver

Amazon Flex
01.2016 - Current

B2B Sales Representative

DILCOVIBACA - SHELL ROYAL DUTCH PETROLEUM COMPANY
04.2013 - 10.2015

Front Desk Manager

LIDOTEL HOTEL BOUTIQUE VENEZUELA
07.2006 - 11.2012

Administrative Assistant

JW Marriott Hotel
07.2002 - 11.2005

Bachelor of Business Administration - Business Administration

IUTIRLA

Engineering - Mechanical Engineering

UNEXPO

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Wilbert G Martinez Rodriguez