Wilberto Lugo
New York,NY
Summary
Experienced and reliable customer service officer and educator. Strong background in customers services, experience helping companies to keep a positive image. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care.
Overview
14
14
years of professional experience
Work History
Fedex Driver
Delivery Driver, Buckboard LLC / Forward Vision
09.2022 - Current
- Load, lower, and carry large packages weighing up to 100 pounds
- Safely drive all sizes Step-van delivery vehicles in various weather conditions, following local traffic laws
- Manage time carefully to provide a punctual and friendly service upholding the company brand
- Offering good customer service when giving the packages to the customers.
Amazon Delivery Driver
Prime Transport, LLC
02.2020 - 08.2022
- Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules
- Completed on-time deliveries by choosing best and most efficient routes
- Followed all company policies and procedures during shift.
Human Resources Office Assistant
Home Goods Distribution Center
01.2018 - 08.2018
- Received telephone call and offered services and offered services and information requested by the participants
- Facilitated the interview process, including processing of all new hire documents
- Help the HR representative with new hires first day orientation.
Biology Tutor
08.2011 - 08.2017
- Reinforce student regarding Science and Biology concepts
- Help Student to reach better understanding about the importance of Science and Biology on daily basis.
Customer and Provider Service Representative
Mapfre Insurance Company
01.2010 - 05.2011
- Offered top notch service in the office and the field to the new and current provider and customers
- Entered data to the computer system and prepared daily required documents
- Guarantee and verify that all the services offered are up to the providers and members contracted terms.
Education
Bachelor of Arts - Secondary Education in Biology
Interamerican University of Puerto Rico
Ponce, PR06.2006
High School Diploma -
Villalba Secondary School
Villalba, PR05.1997
Skills
- City and Non-City Driving
- Schedule Management
- Order Picking and Processing
- Verbal and Written Communication
- Active Listening
- Microsoft Word
- Credit Card Payment Processing
- New Hire Orientation
- Administrative Support
- Talent Recruitment
- Maintaining Files
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Fedex Driver
Delivery Driver, Buckboard LLC / Forward Vision
09.2022 - Current
Amazon Delivery Driver
Prime Transport, LLC
02.2020 - 08.2022
Human Resources Office Assistant
Home Goods Distribution Center
01.2018 - 08.2018
Biology Tutor
08.2011 - 08.2017
Customer and Provider Service Representative
Mapfre Insurance Company
01.2010 - 05.2011
Bachelor of Arts - Secondary Education in Biology
Interamerican University of Puerto Rico
High School Diploma -
Villalba Secondary School
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