Wilbethsie Vázquez Degró
El Paso,USA
Summary
Detail-oriented professional with excellent communication and time management abilities seeking a challenging executive assistant role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Seguros Múltiples
Mayagüez, Puerto Rico
01.2023 - 12.2023
- Advised clients on the best car and home insurance policies by explaining choices including full cover, double interest, and or road-side assistance
- Created claims for accidents where clients needed repairs done on their car or houses
- Also worked on bodily injury claims and/or emergencies that happened during their trips
- Policy issuance
- Processed claim payments and/or policy cancellations due to customer dissatisfaction, vehicle losses or changes in customer’s needs
Insurance Sales Representative
Albino & Martinez LLC.
Sabana Grande, Puerto Rico
10.2022 - 12.2022
- Processed new insurance policies
- Email customers on details about their policies
- Updated customers records
- Called customers about insurance renovations
Program Coordinator
Inter American University of Puerto Rico
San Germán, Puerto Rico
02.2020 - 09.2022
- Accepted and recommended students into the program
- Purchased equipment for the students
- Updated students’ records
- Processed student stipend payments
- Guided students into internship opportunities
- Opportunities that were provided by the program or federal job/internships
Veterinary Assistant
San José Veterinary Clinic
San Germán, Puerto Rico
02.2013 - 12.2019
- Prepared medications to be administered
- Prepared surgery equipment/suite
- Provided owners with care orientation, and advised owners about their pets’ vaccination plan, spaying, or neutering and answered any questions that owners may have had about their animals’ well-being
- Scheduled appointments for customers
Education
Master’s - Business Administration
Ana G. Méndez University
Cupey, Puerto Rico01.2021
Bachelor of Science - Biology
Inter American University of Puerto Rico
San Germán, Puerto Rico01.2016
Skills
- Analytical Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Outlook
- Good Documentation Practices
- Communication Skills
- Problem Solving Skills
- Writing Skills
- Data Entry Skills
- Complaint resolution
- Account updating
- Team collaboration
- Positive and professional
- Scheduling
- Data entry
- Microsoft outlook
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Associate Professional in Human Resources
Timeline
Customer Service Representative
Seguros Múltiples
01.2023 - 12.2023
Insurance Sales Representative
Albino & Martinez LLC.
10.2022 - 12.2022
Program Coordinator
Inter American University of Puerto Rico
02.2020 - 09.2022
Veterinary Assistant
San José Veterinary Clinic
02.2013 - 12.2019
- Associate Professional in Human Resources
Master’s - Business Administration
Ana G. Méndez University
Bachelor of Science - Biology
Inter American University of Puerto Rico
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