Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Wilbethsie Vázquez Degró

El Paso,USA

Summary

Detail-oriented professional with excellent communication and time management abilities seeking a challenging executive assistant role.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Seguros Múltiples
Mayagüez, Puerto Rico
01.2023 - 12.2023
  • Advised clients on the best car and home insurance policies by explaining choices including full cover, double interest, and or road-side assistance
  • Created claims for accidents where clients needed repairs done on their car or houses
  • Also worked on bodily injury claims and/or emergencies that happened during their trips
  • Policy issuance
  • Processed claim payments and/or policy cancellations due to customer dissatisfaction, vehicle losses or changes in customer’s needs

Insurance Sales Representative

Albino & Martinez LLC.
Sabana Grande, Puerto Rico
10.2022 - 12.2022
  • Processed new insurance policies
  • Email customers on details about their policies
  • Updated customers records
  • Called customers about insurance renovations

Program Coordinator

Inter American University of Puerto Rico
San Germán, Puerto Rico
02.2020 - 09.2022
  • Accepted and recommended students into the program
  • Purchased equipment for the students
  • Updated students’ records
  • Processed student stipend payments
  • Guided students into internship opportunities
  • Opportunities that were provided by the program or federal job/internships

Veterinary Assistant

San José Veterinary Clinic
San Germán, Puerto Rico
02.2013 - 12.2019
  • Prepared medications to be administered
  • Prepared surgery equipment/suite
  • Provided owners with care orientation, and advised owners about their pets’ vaccination plan, spaying, or neutering and answered any questions that owners may have had about their animals’ well-being
  • Scheduled appointments for customers

Education

Master’s - Business Administration

Ana G. Méndez University
Cupey, Puerto Rico
01.2021

Bachelor of Science - Biology

Inter American University of Puerto Rico
San Germán, Puerto Rico
01.2016

Skills

  • Analytical Skills
  • Proficient in Microsoft Word
  • Proficient in Excel
  • Proficient in PowerPoint
  • Proficient in Outlook
  • Good Documentation Practices
  • Communication Skills
  • Problem Solving Skills
  • Writing Skills
  • Data Entry Skills
  • Complaint resolution
  • Account updating
  • Team collaboration
  • Positive and professional
  • Scheduling
  • Data entry
  • Microsoft outlook

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Associate Professional in Human Resources

Timeline

Customer Service Representative

Seguros Múltiples
01.2023 - 12.2023

Insurance Sales Representative

Albino & Martinez LLC.
10.2022 - 12.2022

Program Coordinator

Inter American University of Puerto Rico
02.2020 - 09.2022

Veterinary Assistant

San José Veterinary Clinic
02.2013 - 12.2019

Master’s - Business Administration

Ana G. Méndez University

Bachelor of Science - Biology

Inter American University of Puerto Rico

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Wilbethsie Vázquez Degró